Digital Health Clinical Support Team Member

The Methodist Church in Britain; Bracknell; On-site; GBP 25,000 - 39,000; Full time

Job summary

The Methodist Church in Britain is seeking a Digital Health Support role within the East Berkshire Primary Care digital health service. The post holder will monitor a caseload remotely, respond to abnormal observations via Luscii, escalate deterioration to clinicians and support case management for patients with short and long-term conditions.

This seven‑day, 08:00–18:00 role involves working with Integrated Care System partners and nursing or residential care colleagues to promote health,

Qualifications

• Remote clinical services experience and ability to monitor patients remotely.
• Experience delivering services with multi-disciplinary teams.
• Ability to interpret vital signs and assess clinical risk.
• Experience with virtual technologies for case management.

Responsibilities

• Monitor patients on caseload remotely and respond to markers of declining health.
• Escalate concerns to Digital Health Clinicians for urgent contact.
• Assist in clinical case management using virtual technologies.
• Respond to abnormal observations submitted via Luscii platform.
• Work on shared caseloads with Integrated Care System partners.
• Collaborate with nursing and residential care partners to improve health and reduce admissions.
• Assist clinicians with complex patients and elevate clinical data.
• Contribute to onboarding and discharging patients on the patient management platform.
• Deliver health promotion advice under supervision, such as self-help signposting.
• Maintain legible, dated and signed records per EBPC policy.
• Manage referrals for patients and carers under supervision.

Skills

Healthcare background

Vital signs monitoring

Remote clinical services

Telemedicine

Communication skills

Flexibility

Education

NVQ level 3 health care studies

IHCD ambulance aid certificate

NHS care certificate

Tools

Luscii platform

EMIS

Adastra

Connected Care

Job description

This role supports the Digital Health Service at East Berkshire Primary Care, which delivers virtual case management for patients with short and long-term conditions. The post holder monitors a caseload, responds to abnormal observations sent through the Luscii platform and escalates signs of deterioration to clinicians. It is a seven-day role working 08:00 to 18:00 and includes shared caseloads with Integrated Care System partners. Applicants need a health care background, such as HCA work, and experience monitoring vital signs.

What the job involves

• Monitor patients on the caseload remotely and respond to markers of declining health
• Escalate concerns to Digital Health Clinicians so patients receive urgent clinical contact
• Assist in clinical case management using virtual technologies for patients with short and long-term conditions
• Respond to abnormal observations submitted by patients through the Luscii platform
• Work on shared caseloads with Integrated Care System partners as part of the community team
• Work with nursing and residential care partners to improve resident health and prevent unnecessary admissions
• Assist Digital Health Clinicians with complex patients and elevate complex clinical data
• Contribute to onboarding and discharging patients on the patient management platform
• Deliver health promotion advice under supervision, such as self-help signposting
• Keep legible, accurate, dated and signed records in line with EBPC policy
• Manage referrals for patients, families and carers in a supervised capacity, by need and priority
• Mentor new Clinical Support Team Members and take part in clinical supervision

What’s required

Qualifications

• Vocational qualification or experiential knowledge for remote clinical services
• Experiential knowledge of delivering services
• Health care background such as HCA, therapy assistant or emergency medical technician

Experience

• Significant experience working with a multi-disciplinary team
• Monitoring patients' vital signs and understanding clinical risks
• Experience across a wide range of patient and client care groups
• Community services experience
• Experience working in the telemedicine field
• Experience of Luscii or a similar patient management platform

Skills & knowledge

• Communicating with people from a wide range of backgrounds
• Working flexibly, sensitively and adaptably
• Wide range of interpersonal and communication skills
• Competence across a wide range of healthcare work
• IT literate
• Management of patient care

Nice to have

• NVQ level 3 health care studies, IHCD ambulance aid certificate or internal NHS care certificate
• Experience with Adastra, EMIS and Connected Care systems
• Evidence of an innovative and flexible approach to care
• Leadership experience
• Further training in dealing with difficult situations