Digital Growth Enablement Manager

Sage; Newcastle upon Tyne; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Generous bonuses

Pension scheme

Hybrid working

Sage Foundation volunteering

Health coverage

Training & development

Work away scheme

Mind and wellbeing programs

Job summary

Sage is seeking a strategic, commercially minded professional to build a brand-new global capability at the intersection of digital customer experience, product-led growth and commercial performance. This hybrid role in Newcastle requires shaping practical revenue frameworks and aligning regional teams to drive growth.

You’ll partner across Customer Services, regional growth, product, content, and digital-experience teams to turn opportunities into scalable, repeatable initiatives and enable

Qualifications

• Strong commercial thinking with ability to spot opportunities.
• Experience turning strategy into practical delivery.
• Comfort working across regions and senior stakeholders.
• Understanding of digital customer journeys and product positioning.

Responsibilities

• Create a framework to identify and deliver digital revenue opportunities across regions.
• Partner with Customer Services, regional growth, product, operations, content and digital-experience teams.
• Identify where products can add value across knowledge bases, help centres, communities, resource centres and bot journeys.
• Turn regional priorities into a scalable revenue growth strategy.
• Influence senior stakeholders to align multiple teams around clear priorities and delivery.
• Enable regional teams to achieve revenue goals without commission-based targets.

Skills

Commercial mindset

Strategy definition

Cross-regional collaboration

Digital customer journeys

Product-led growth

Proactive/self-directed

Job description

Job Description

Shape a brand-new global capability at the intersection of digital customer experience, product-led growth and commercial performance. You’ll bring strong commercial thinking and turn opportunities across digital support journeys into a practical, repeatable approach that helps regional teams grow revenue at scale.

This is a Hybrid role with three days per week in our Newcastle office

Key Responsibilities

What you’ll be doing

• Create a consistent framework for identifying and delivering digital revenue opportunities across regions.
• Partner with Customer Services, regional growth, product, operational, content and digital-experience teams.
• Identify where relevant products and propositions can add value across knowledge bases, help centres, communities, resource centres and bot journeys.
• Turn regional commercial priorities into a scalable strategy that supports activation, expansion and product-led growth.
• Influence senior stakeholders and bring multiple teams together around clear priorities and practical delivery.
• Enable regional teams to deliver against their revenue goals without personally carrying a commission-based target.

What you’ll bring

• A strong commercial mindset, ideally developed in sales or marketing, with the ability to spot and position valuable opportunities.
• Experience defining strategy and translating it into clear, practical delivery.
• Confidence working across regions, functions and senior stakeholder groups, leading through influence rather than authority.
• An understanding of digital customer journeys and how products can be positioned within digital support experiences.
• Experience building frameworks or supporting product-led growth, customer activation or expansion.
• A proactive, self-directed approach and the confidence to shape a new role in an evolving environment.

Your first 90 days

You’ll focus on building relationships across regional teams, understanding commercial priorities and reviewing existing digital journeys. From there, you’ll begin defining a practical, repeatable revenue framework and identifying the opportunities that can create the greatest impact.

Why this role?

This is a high-profile global opportunity at the forefront of digital experience and AI, with a direct link to commercial outcomes. You’ll have the freedom to shape a new capability, work with senior stakeholders and build an approach that can grow in scope as it matures. Because the role spans digital support, product, commercial and regional teams, it also offers broad exposure and the chance to develop a varied career path across Sage.

Your benefits:

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing