Digital Fraud & Payments Operations Manager

Boots UK; Nottingham; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension membership

Partial paid maternity leave

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Job summary

A leading retail company is seeking a Digital Operations Manager to oversee fraud and payments operations in Nottingham. The role involves managing a team, improving business processes, and collaborating with partners to enhance online customer service. Key qualifications include strong leadership, communication skills, and experience in handling online payments. The position offers a full-time contract with a range of employee benefits including a pension, annual bonus, and employee discounts.

Qualifications

• Experience in leading and coaching a team is essential.
• Excellent verbal and written communication skills required.
• Ability to manage and analyze large datasets.
• Flexible to support out of hours escalations.

Responsibilities

• Manage operational delivery for Fraud and Payments online.
• Build and maintain senior partner relationships.
• Identify and manage issues affecting daily operations.
• Support projects as the business owner.

Skills

Leadership

Communication skills

Analytical skills

Problem-solving

Attention to detail

Decision-making under pressure

Tools

Microsoft Office

Job description

A leading retail company is seeking a Digital Operations Manager to oversee fraud and payments operations in Nottingham. The role involves managing a team, improving business processes, and collaborating with partners to enhance online customer service. Key qualifications include strong leadership, communication skills, and experience in handling online payments. The position offers a full-time contract with a range of employee benefits including a pension, annual bonus, and employee discounts.