Digital Forensics Kiosk Support Specialist

The National Crime Agency; West of England; Sur place; GBP 35 000 - 48 000; Plein temps

Avantages offerts par ce poste

Flexible working

Learning and development

Staff discounts

Résumé du poste

The National Crime Agency is seeking a Tactical Collection Support Officer to join the Digital Forensic team. You will provide technical support for national kiosks, ensure quality and compliance, and work with investigators across Bristol, Tamworth, Tolworth and Warrington.

You will bring IT fluency, data analysis skills and customer-service focus to help advance digital investigations in a fast-paced environment.

Qualifications

• A Computing Degree/HND/HNC (or equivalent STEM) or equivalent technical qualification is required.
• Experience with Microsoft 365 applications is essential.
• Strong data interpretation and reporting skills are expected.

Responsabilités

• Provide Technical Support for national Tactical Collection mobile device examination kiosks.
• Respond to email/phone queries with guidance and escalation as needed.
• Coordinate training and competency assessments for kiosk staff.
• Contribute to ISO17025 quality standards and regulatory compliance.
• Engage with Forensic and Investigations teams to promote Tactical Collection capabilities.
• Build and maintain relationships with internal and external stakeholders.
• Support ISO17025 policy development for tactical collection capabilities.
• Assist in delivery of high-quality digital forensic examinations.

Connaissances

IT Skills

Data Analysis

Customer Service

Managing Priorities

Problem Solving

Communication

Time Management

Formation

Computing Degree/HND/HNC

Description du poste

The National Crime Agency is seeking a Tactical Collection Support Officer to join the Digital Forensic team. You will provide technical support for national kiosks, ensure quality and compliance, and work with investigators across Bristol, Tamworth, Tolworth and Warrington.

You will bring IT fluency, data analysis skills and customer-service focus to help advance digital investigations in a fast-paced environment.