Digital Experience Lead, Content (12 months)

NatWest Group; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking group is seeking a Digital Experience Lead to drive innovation in customer banking. This role involves defining digital strategies, managing products, and collaborating with teams to enhance customer experiences. The position offers flexible working arrangements, including hybrid options, and is based in London.

Qualifications

• Proven track record in digital product management, strategy, and delivery.
• Strong stakeholder relationship skills and budget management experience.

Responsibilities

• Define experience strategy and vision for digital features.
• Manage digital products collaboratively with business and tech teams.
• Support UX/UI designers' management and leadership.

Skills

Stakeholder Relationship Management

Budget Management

Digital Design Understanding

Leadership

Job description

Digital Experience Lead, Content (12 months)

Join us as a Digital Experience Lead, Content (12 months) at NatWest Group.

Our people work flexibly, with options like hybrid working and flexible hours, to help them thrive.

This role is based in the United Kingdom, and all work must be carried out in the UK.

Job Description

• Passionate about creating fantastic digital experiences and harnessing innovation to improve customer banking, this role could be ideal for you.
• Working at Coutts, you'll have a platform to channel creativity and deliver market-leading digital experiences for our clientele.
• You’ll work partly from home and spend twice a week in our London office.
• This is a 12-month role.

What you'll do

As a Digital Experience Lead, Content, you'll define the experience strategy and vision for digital features using OKRs to drive impact. You'll provide product and experience leadership, supporting delivery teams and overseeing initiatives.

You’ll manage digital products collaboratively with business and tech teams, ensuring alignment and effectiveness.

Day-to-day responsibilities include:

• Defining strategy and influencing senior stakeholders
• Understanding your feature area deeply and maintaining documentation
• Refining the digital product backlog and developing business cases
• Building relationships across the business for collaboration
• Working with risk teams to manage risks
• Supporting UX/UI designers' management and leadership

Skills needed

You should have a proven track record in digital product management, strategy, and delivery. You’ll be a trusted advisor, a storyteller, and a data-driven decision-maker who champions Coutts clientele.

Additional requirements:

• Strong stakeholder relationship skills
• Budget management and planning experience
• Understanding of digital design and service design
• Leadership and coaching experience

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Design, Art/Creative, IT
• Industry: Banking

Note: The extensive list of job postings and locations following the main description seems irrelevant to the core role and has been removed for clarity.