Digital Experience Lead, Content (12 months)

JR United Kingdom; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the banking sector is seeking a Digital Experience Lead, Content, to enhance customer banking experiences. This role involves defining strategies and managing digital products while collaborating with various teams. The ideal candidate will have a strong background in digital product management and stakeholder engagement.

Qualifications

• Track record in digital product and experience strategy improvement.
• Trusted digital experience advisor in the Wealth business.

Responsibilities

• Define the experience strategy and vision for digital features.
• Support delivery professionals and maintain oversight across initiatives.
• Refine the digital product backlog and develop business cases.

Skills

Digital Product Management

Stakeholder Management

Budget Management

Digital Design

Service Design

Job description

Join us as a Digital Experience Lead, Content

• If you’re passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you
• Working at Coutts, you’ll be given a great platform to channel your creativity and deliver a market leading digital experience for our exceptional clientele
• You’ll work from home some of the time, but you’ll also spend twice a week working from our London office
• This role will be available for a period of 12 months

What you'll do

As a Digital Experience Lead, Content, you’ll be responsible for defining the experience strategy and vision for specific digital feature topics using OKRs to drive measurable impact. You’ll provide product and experience leadership, supporting delivery professionals and maintaining oversight across all initiatives in this space.

You’ll also be responsible for the everyday digital product management for the digital features in these topic areas, working collaboratively with the business and technology teams who use, support or benefit from them.

Day-to-day, you’ll be:

• Defining the strategy and vision for specific areas of Coutts digital experience, influencing and negotiating with senior stakeholders
• Developing an intimate understanding of your feature area and ensure that product documentation is up to date
• Continuously refining the digital product backlog to support future increments, reshaping the vision and developing the business case for upcoming work
• Building and maintaining close working relationships across the business, to ensure the right subject matter experts and decision makers are bought to the table when needed
• Working closely with material risk takers and risk colleagues to make sure that risks are properly identified and managed
• Supporting with management and leadership of assigned UX and UI designers

The skills you'll need

To succeed in this role, you’ll need a track record in digital product, and experience strategy improvement and delivery. You’ll be a trusted digital experience advisor in the Wealth business, a great storyteller who champions Coutts clientele, brings relevant industry knowledge to conversations, uses data and insight effectively, and presents clear and compelling options with a recommendation.

We also expect:

• The ability to build and maintain strong and effective relationships with key stakeholders
• A strong understanding of budget management, commercial and planning experience
• A strong understanding of digital design and service design
• Experience leading, motivating, and coaching individuals and teams