Digital Engagement Specialist - Band 7

NHS Jobs; Chelmsford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Essex Integrated Care Board (ICB) is seeking a Digital Engagement Specialist to drive digital transformation across primary care and ICB systems. You will lead large, complex projects, represent the IT team at meetings with GPIT partners, and ensure IT services for primary care are effective.

You will analyse data, support policy and service improvements, and help prepare evidence for cyber and DSPT readiness while working with NHS partners in a collaborative, cross‑disciplinary environment.

Qualifications

• Experience leading large, complex digital projects across primary care and ICBs.
• Ability to turn qualitative and quantitative data into actionable insights.
• Knowledge of NHS digital services and cyber/digital governance concepts.
• Strong communication with clinical and non-clinical stakeholders.

Responsibilities

• Analyse complex data and present insights to inform decision making.
• Develop project plans with governance, risk, escalations and reporting.
• Represent the IT team at meetings and joint forums with partners.
• Support digital strategy delivery and annual cyber/dspT readiness reporting.
• Collaborate with GPIT/primary care to ensure effective IT services.

Skills

Digital engagement

Stakeholder management

Data storytelling

Project planning

Public sector experience

Tools

GPIT systems

Microsoft Office

Data visualization

Job description

ROLE PURPOSE / SUMMARY

The Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation. This is an exciting opportunity to join the Essex ICB IT team as a Digital Engagement Specialist. This post does require the individual to have a good grasp of digital technology across primary care and integrated care boards, along with an understanding of the primary care digital services operating model. You must be passionate about digital technology and working with primary care and have experience in leading large, complex transformational digital projects across general practice and ICBs. You will represent the ICB IT team as a digital subject matter expert at various meetings and forums with various stakeholder and partners across the ICB. You will work with our practices and GPIT support provider to ensure IT services to primary care are effective. You will support with system wide digital work, which involves working with our Head of System Digital to work with IC... To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below: Policy and service development Implement policy and / or service developments related to IT and Digital drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan Ensure compliance with relevant ICB policies Use research, innovation and audits to inform service improvements or performance management Strategy and analysis Analysis of complex qualitative and quantitative data relating to the GPIT Service Turns analysis into useful insights and reports that can be used to inform decision making and delivery Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services Planning and organisation Develop and deliver project plans relating to digital projects and programmes, ensuring appropriate governance, risk management, escalations and reporting Support delivery and monitoring of business plan for clinical system migrations, mergers, practice closures and the implementation of new clinical system units Managing competing priorities, prioritising own and team resources to effectively deliver on short, medium and longer term priorities Ensure accurate reporting and records management Support delivery and monitoring of business plan for digital projects and programmes Support the Head of IT and the Head of System Digital, representing them at meetings, drafting reports, project plans and other documents on their behalf Support the Head of System Digital with the delivery of the Essex Digital Strategy Be able to prepare evidence required for the annual submission of the cyber assessment framework aligned data, security and protection toolkit. Support with annual digital audits Communications and Partnerships Work collaboratively, modelling inclusive, respectful and compassionate leadership Be able to work with primary care colleagues across Essex, building strong working relationships Deputising for members of the IT team at various forums, such as practice manager meetings and ICB meetings Be able to support the Delivery Units digital front door process, which will involve gathering information on various schemes and projects being carried out across the ICB and feeding it back to other member of the team Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making Comfortable presenting information and training to internal and external stakeholder groups Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed Effective engagement with patients and the public as required Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system Share complex and challenging information which may relate to service performance or staffing Able to manage conflict, find compromise and persuade based on evidence as needed Financial and resource management Supports delivery of budget for GPIT including effective budget reporting as required Supports procurement and contract management of relevant services Team management and capability building Support with the development of the wider IT team members Able to influence in order to deliver effectively through those not directly line managing Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transition Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint Work collaboratively with system partners to facilitate transitional arrangements Maintain a focus on quality, safety and affordability during transition Supporting effective Information Asset Management for the team Other Use initiative and work independently as needed to deliver on requirements of the role Good working knowledge of the NHS England Securing excellence in primary care (GP) digital services: The primary care (GP) digital services operating model Good understanding of Microsoft licencing Able to use the NHS.net Connect administration portal Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings Able to use software required to develop report, including ability to deliver high quality documents through Microsoft suite (word, power point, excel) Knowledge of general practice clinical systems useful but not critical Have an understanding of the Cyber Assessment Framework (CAF) aligned Data, Security, Protection Toolkit (DSPT) Have experience with digital information governance requirements such as data privacy impact assessments (DPIA) and digital technology assessment criteria (DTAC) Flexibility and evolving responsibilities As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures. Key relationships will be with:

KEY RELATIONSHIPS

• -ICB senior leadership
• -Information Governance team
• -Primary Care (General Practice)
• -Local Authority partners
• -NHS Providers
• -NHSEI regional partners
• -Other system partners, such as VCFSE