Digital Engagement Lead

Royal Berkshire; Reading; In loco; GBP 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Royal Berkshire NHS Foundation Trust is recruiting an Associate Director of Customer Relations, DDaT, to lead digital transformation and align strategy with NHS priorities across the Trust and ICS. You will shape governance, portfolio delivery, and stakeholder engagement with Care Groups, NHSE/ICS, and clinical teams, ensuring delivery of the Trust's digital vision and patient-centric services.

The role requires senior leadership, strong communication, and a track record of delivering

Competenze

• Masters degree in a relevant discipline or significant leadership experience in DDaT.
• Proven ability to communicate complex digital information to clinical and executive audiences.
• Experience leading digital transformation programmes within a complex organisation.

Mansioni

• Lead and manage DDaT programmes, budgets and delivery across Care Groups.
• Build senior stakeholder relationships and ensure governance structures.
• Drive adoption of digital solutions to improve patient services.

Conoscenze

Leadership

Stakeholder engagement

Digital transformation

Programme governance

Formazione

Master's degree

Descrizione del lavoro

As a senior DDaT leader, you will be thekey driver for transforming patient care through digital services across the Trust and ICS.

Strategy & Value: Champion innovation and ensure DDaT operations align with local and national strategy, maximizing value for patients.

Engagement & Collaboration: Use expert communication to forge powerful alliances (NHSE/ICS) and ensure seamless collaboration between DDaT, clinical, and operational teams.

Delivery & Leadership: Lead your team, manage complex programmes/budgets, and provide professional digital support to all Care Groups, ensuring delivery of the Trust's vision.

Lead the future of digital engagement in healthcare!

Main duties of the job

Culture & Value: In still a 'customer service' culture within the team, proactively identifying opportunities to add value using digital solutions.

Digital Partner Leadership: Support Digital Partners to build deep relationships with Care Groups, enabling them to horizon-scan and anticipate service needs.

Governance Support: Ensure Digital Partners establish and maintain the appropriate governance structures and senior stakeholder buy-in within their Care Groups.

Adoption: Work with clinical/operational teams to ensure the successful adoption of digital solutions for improved patient services.

Job summary

Digital Engagement Lead: Drive Digital Healthcare Transformation

As a senior DDaT leader, you will be thekey driver for transforming patient care through digital services across the Trust and ICS.

• Strategy & Value: Champion innovation and ensure DDaT operations align with local and national strategy, maximizing value for patients.

• Engagement & Collaboration: Use expert communication to forge powerful alliances (NHSE/ICS) and ensure seamless collaboration between DDaT, clinical, and operational teams.

• Delivery & Leadership: Lead your team, manage complex programmes/budgets, and provide professional digital support to all Care Groups, ensuring delivery of the Trust's vision.

Lead the future of digital engagement in healthcare!

Main duties of the job

1. Customer & Care Group Engagement

• Culture & Value: In still a 'customer service' culture within the team, proactively identifying opportunities to add value using digital solutions.

• Digital Partner Leadership: Support Digital Partners to build deep relationships with Care Groups, enabling them to horizon-scan and anticipate service needs.

• Governance Support: Ensure Digital Partners establish and maintain the appropriate governance structures and senior stakeholder buy-in within their Care Groups.

• Adoption: Work with clinical/operational teams to ensure the successful adoption of digital solutions for improved patient services.

2. Programme Delivery & Governance

• Oversight & Assurance: Provide overall oversight and assurance of delivery through the Trust's Digital Governance, Programme Boards, and PMO.

• Prioritization: Support the delivery of high-priority digital objectives, including the Digital Hospital Committee's "Top Ten" Programmes.

• Risk Management: Take overall responsibility for monitoring progress, resolving risks, issues, and dependencies, and ensuring high customer satisfaction.

• External Liaison: Facilitate effective working relationships between internal customers, IT suppliers, and external stakeholders.

Please see job description for full details.

About us

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

We support flexible working wherever possible, with requests considered on an individual basis taking into account service requirements, operational needs and the requirements of the role.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Job description

Job responsibilities

Please see job description for full details for the Digital Engagement Lead vacancy. Job description is attached to the vacancy

Person Specification

Communication and presentation

Essential

• Possesses a Masters degree (or equivalent experience) in a relevant discipline or significant experience in managerial and leadership roles, including DDaT services in a health environment, and leadership of teams
• Demonstrable ability to communicate complex technical or digital information clearly and effectively to clinical, operational, executive and external audiences.
• Proven experience presenting to senior leadership teams, Boards or large stakeholder groups, with the ability to influence decision-making and gain commitment to change.
• Significant experience building and maintaining trusted relationships with senior clinical, operational, corporate and external stakeholders.
• Experience leading or supporting major digital, technology or service transformation programmes within a complex organisation.
• Demonstrable ability to translate organisational strategy into deliverable plans, align priorities across multiple stakeholders and drive benefits realisation.
• Experience leading teams, managing organisational change and driving adoption of new ways of working across large and diverse stakeholder groups.

Desirable

• Experience of working within the NHS, healthcare, social care, or a complex public-sector environment.
• Evidence of using customer insight to influence service improvement.
• Experience developing communications, engagement or adoption strategies for large-scale organisational change programmes.
• Experience managing communication campaigns across multiple stakeholder groups.
• Ability to influence delivery through partnerships rather than direct management.
• Experience of benefits realisation, business case development, programme governance, performance reporting and measuring outcomes from digital investments.

Engagement, Transformation and Leadership

Essential

• Demonstrable experience communicating complex information to a range of audiences and influencing senior stakeholders through effective engagement, presentation and relationship management
• Significant experience leading or supporting digital transformation, service improvement or organisational change programmes within a complex environment.
• Proven ability to build trusted partnerships with senior leaders, translate organisational priorities into deliverable plans and drive measurable outcomes through collaboration and influence.

Desirable

• Experience developing customer-centric approaches, gathering stakeholder insight and using feedback to improve services and user experience.
• Experience designing and delivering communication, engagement or adoption strategies that support organisational change and transformation.
• Experience managing relationships with suppliers, external partners or system stakeholders to support delivery of digital services, transformation programmes or service improvements.

Benefits Realisation and Outcome Delivery

Essential

• Ability to evidence measurable improvements, benefits or organisational outcomes arising from digital transformation, engagement, service improvement or change initiatives

Desirable

• Experience working with executive leaders, senior clinicians, Boards, system partners or external organisations within a complex organisational environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire NHS Foundation Trust

Craven Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Associate Director of Customer Relations, DDaT