Digital Editor

Reed Talent Solutions; Bedford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A UK financial guidance service is seeking a Digital Editor to shape consumer-facing content across digital platforms. The role emphasizes clarity, accuracy, and empathy, requiring collaboration with multi-disciplinary teams. Ideal candidates will have strong writing skills, attention to detail, and experience in consumer finance. The position supports hybrid working with a minimum of two days in the office each week.

Benefits

Generous Annual Leave – 30 days plus Bank Holidays

Pension scheme with matched contributions

Interest-free loan for season tickets

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Employee assistance programme (EAP)

Paid volunteering (2 days a year)

Qualifications

• Demonstrated ability to convey complex messages concisely.
• Proven capability to optimize copy for clarity and impact.
• Experience working with multi-disciplinary teams.

Responsibilities

• Develop and maintain consumer-facing information for digital platforms.
• Use analytics to improve customer experience and guidance quality.
• Apply design principles and SEO to enhance visibility of content.

Skills

Excellent writing style using plain language

Strong attention to detail

Experience in digital publishing

Empathetic and understanding approach

Experience in consumer finance

Tools

Content Management System (CMS)

Adobe Analytics

Job description

Overview

Join us at the Money and Pensions Service (MaPS) as a Digital Editor. This role offers you the chance to deliver high-quality, impartial, easy-to-understand guidance in multiple content formats to help customers make the most of their money and pensions. There is a particular emphasis on reaching those most in need and vulnerable. You will maintain existing MoneyHelper consumer-facing information and guidance to ensure we deliver accurate content at all times for our customers. You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Role Overview

The Digital Editor will report directly to the Lead Editor. You will:

• Develop, maintain, and edit consumer-facing information and guidance for digital platforms, including our MoneyHelper website and blog.
• Work as part of a matrix team to develop customer journeys for our target audiences.
• Apply MoneyHelper design principles, search engine optimisation (SEO), and Artificial Intelligence Optimisation (AIO) to ensure our information and guidance is easily accessible, highly visible and drives positive action.
• Use analytics to continuously improve the customer experience and effectiveness of MoneyHelper guidance.

Skills and Experience Required

To excel in this role, you will need to demonstrate:

• Excellent style of writing using plain language and the MoneyHelper tone of voice, strong editorial judgment and the ability to convey a complex message in a concise way.
• Strong attention to detail, always ensuring accuracy and proven ability to optimise own and others’ copy.
• Experience of working as part of a multi-disciplinary team (e.g., liaising with product owners, subject matter experts), and managing relationships with internal and external stakeholders.
• An empathetic and understanding approach that enables content for the target audience in the ‘struggling and squeezed’ segment.
• Experience in consumer finance is an advantage with an understanding of debt, credit, cost-of-living, budgeting and saving.
• Digital publishing skills – familiarity with a CMS; experience of AEM and Adobe Analytics is ideal though not essential.

About Us

The Money and Pensions Service (MaPS) is based in Bedford. We are a dynamic organisation focused on helping people across the UK. Our values are Caring, Connecting, and Transforming, which guide our work and relationships. We seek colleagues who align with these values and who contribute to an inclusive working environment that embraces diversity.

What We Offer

• Generous Annual Leave – 30 days plus Bank Holidays
• Pension scheme – contributions matched 2 to 1 (up to 10% of salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working

MaPS supports a hybrid working approach. A minimum of 2 days in the office per week is standard. Hybrid working is a voluntary, non-contractual arrangement and our Bedford headquarters will be your contractual place of work. The number of days working from home is determined by business needs and personal circumstances; if successful, any opportunities for hybrid working will be discussed prior to starting.

Recruitment Process

1. Initial Review: Our recruiter will review your CV. If it looks like a good fit, they’ll reach out to arrange a call.
2. Hiring Manager Review: If suitable, your CV will be passed to the hiring manager for an interview decision.
3. Interview: If selected, you’ll participate in a virtual interview with competency-based questions.

Career Development

MaPS supports career development and actively encourages applications from current MaPS colleagues. We follow the Civil Service Commissioner recruitment principles, requiring participation in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list for up to 6 months. If a vacancy arises with the same criteria, reserve list candidates may be offered the position without further assessment.

Application Process

The law requires that selection for Civil Service appointments is on merit and based on fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles, you may contact the Money and Pensions Service at [e-mail]. If unsatisfied with the response, you can contact the Civil Service Commission.