Digital Designer (Studio team)

Trustpilot; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the digital space is seeking a Digital Designer to enhance user experiences across their marketing website and digital channels. This role involves designing user-centred interfaces, conducting user research, and collaborating with cross-functional teams to elevate design practices. Candidates should possess strong visual design skills, experience in UX/UI design, and proficiency in tools like Figma and Miro. Join a vibrant team committed to building trust and delivering exceptional digital experiences.

Benefits

Flexible working options

Competitive compensation package + bonus

25 days holiday per year

Paid volunteering days

Learning and development opportunities

Health cash plan and Employee Assistance Plan

Paid parental leave

Central office location with amenities

Access to discounts on travel and more

Qualifications

• Strong visual design skills and a compelling portfolio.
• Experience conducting user research and synthesizing insights.
• Understanding of accessibility and responsive design.

Responsibilities

• Design user-centred interfaces and journeys.
• Conduct user research to guide design decisions.
• Collaborate with developers and stakeholders for creative solutions.

Skills

User Research

Visual Design

UX/UI Design

Collaboration

Prototyping

Education

Experience in UX/UI/digital design

Tools

Figma

Miro

Lucid

Google Analytics

Hotjar

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We’re looking for a versatile Digital Designer with strong visual design skills to help shape intuitive, engaging, and accessible experiences, primarily across our business marketing website and digital channels.

Sitting in our Global Studio team (not a traditional product department), this role closely aligns with marketing, bringing our business website strategy to life. If you thrive at the intersection of brand and user experience, and can move confidently from insight to execution, this is the role for you!

You’ll work across disciplines with marketers, developers, content creators, and the wider UX team to enhance our digital presence and help mature our design practices across the organisation.

If you’re motivated to craft thoughtful, effective user experiences that bring marketing and UX closer together, and want to help evolve how design works across disciplines, we’d be interested to hear from you!

What You’ll Be Doing

• Design user-centred interfaces and journeys with a clear emphasis on visual clarity, brand consistency, and brand evolution
• Explore and evolve early concepts into prototypes and polished designs that bring ideas to life
• Conduct and apply user research (e.g., interviews, usability testing, surveys) to guide decisions
• Collaborate with web developers, CMS Managers and stakeholders to find creative solutions to tricky problems
• Collaborate with the wider UX team to elevate the design maturity of marketing and web experiences
• Create and refine digital assets such as landing pages, email templates, and social content
• Work with the centralised design system team to explore how it can best support marketing and communications needs, ensuring consistency and flexibility across touchpoints
• Communicate design concepts and user insights through clear, compelling narratives tailored to different stakeholders
• Use a data-led, problem-focused approach to A/B testing and analytics to identify opportunities and improve user experience and site performance
• Stay on top of UX best practices and visual design trends
• Be deeply curious about large, diverse audiences using segmentation and behavioural insights to design for real people at scale
  
  

Who You Are

• Experience in UX/UI/digital design, with a solid foundation in user research and digital marketing design
• A compelling portfolio that demonstrates the full UX process, from initial research to polished final designs, with experience designing for large audiences
• Proficiency in key design tools like Figma and Miro/Lucid
• Experience conducting and synthesising both qualitative and quantitative user research
• A solid understanding of accessibility, responsive design, design systems, and collaborating effectively with web developers
• Comfortable in fast-paced, cross-functional, and collaborative environments
• An engaged and motivated individual who is curious, empathetic, and open to feedback
• Experience with user behaviour tracking tools like Hotjar, Google Analytics (GA), or Amplitude
  
  

What's in it for you?

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
  
  

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.