Digital Designer (Artwork)

Costa Coffee; St Albans; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Share Investment Plan (SIP)

Annual discretionary bonus

Smart pension with 10% match

Costa Financial Support Fund

50% discount in Costa stores

Private medical cover

Costa perks hub

Job summary

Costa Coffee is seeking a Digital Designer to craft digital campaign assets for CRM, app and other digital channels. You’ll work across CRM, Digital Marketing, Brand and agencies to deliver high-performing creative that aligns with Costa's brand standards.

Bring a strong understanding of digital design principles and HTML, and apply rigorous QA to ensure assets are visually compelling and deployment-ready. The role supports flexible, hybrid work in a fast-paced brand environment.

Qualifications

• Expert in digital design with a track record in similar roles.
• Strong understanding of HTML and digital creative execution.
• Ability to craft high-performing campaigns across channels.

Responsibilities

• Create and optimise engaging digital campaign assets across CRM and app.
• Collaborate with CRM, Digital Marketing, Brand and agencies to deliver creative.
• Apply digital design principles and technical knowledge to customer communications.
• Ensure assets meet brand standards and quality assurance.
• Use data and insights to continuously optimise creative and performance.
• Stay updated on trends and deliver best-in-class experiences.

Skills

Digital design expertise

HTML knowledge

Campaign design

Job description

Digital Designer– Permanent

At Costa Coffee, we are what we craft.We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

Join us and use your digital design expertise to shape customer experiences at scale, creating beautifully crafted campaigns that engage millions of customers across our app, CRM and digital channels.

Our teams make a difference. Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Digital designer,there’snever been a better time to join.

So, why Costa?

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progressionand integrity, with somepretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.

• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%

• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure

• 50% discount in all Costa-owned stores, and 25% off in other participating stores

• Private medical cover thanks to our Private Healthcare scheme

• Andthat’snot all. Explore even more of ourperkshere: https://bit.ly/costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly supportdiversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Whatyou’lldo

Being aDigital designer is about so much more than bringing our coffee to the world.It’syour chance to stir up real success - which meansyou’llbe:

• Create and optimise engaging digital campaign assets across CRM, app and, ensuring every execution reflects Costa's brand standards.
• Partner with CRM, Digital Marketing, Brand and agency teams to deliver high-performing creative that is tailored to channel best practice, technical requirements and campaign objectives.
• Bring a strong understanding of digital design principles, creative platforms and HTML, using both design and technical expertise to deliver effective customer communications.
• Apply exceptional attention to detail and rigorous quality assurance processes to ensure all digital assets are visually compelling, technically accurate and ready for deployment.
• Use customer insight, performance data and channel best practice to continuously optimise creative and improve campaign effectiveness.
• Champion design excellence across digital channels, keeping up to date with emerging trends, technologies and best-in‑class customer experiences.

Who you are

It’syour unique ingredientswe’reinterested in:

• An expert brimming with knowledge and a history of experience in a similar role

• A visionary who can see three steps ahead to put bold plans in place

• A communicator with the passion to share ideas - and make them happen

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into anew home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in‑person to bring our bold ambition to life.