Digital Delivery BA — Customer Excellence (Remote)

Adecco Colombia S.A.; Warwick; Remote; GBP 80,000 - 105,000; Full time

Job summary

Our client is a leading utilities organisation seeking a Customer Excellence Business Analyst to deliver digital solutions for the Electricity Distribution team. The role is remote with travel for workshops, and umbrella rate of £500 per day.

You will map processes, write requirements and acceptance criteria, support backlog, and engage stakeholders to deliver measurable improvements using Agile methods and tools such as JIRA, Confluence and Microsoft 365.

Qualifications

• Proven track record in business analysis within a digital change environment and Agile delivery.
• Familiarity with digital collaboration tools such as JIRA, Confluence, and Microsoft 365.
• Strong analytical and problem-solving skills with a customer-centric mindset.

Responsibilities

• Map and assess current processes to identify inefficiencies and customer pain points.
• Develop clear requirements, user stories, and acceptance criteria for digital improvements.
• Collaborate with IT&D, owners and delivery teams to shape user-centred digital solutions.

Skills

Digital Delivery

Analytical Thinking

Problem Solving

Customer Focus

Education

Bachelor's degree

Tools

JIRA

Confluence

Microsoft 365

Job description

Our client is a leading utilities organisation seeking a Customer Excellence Business Analyst to deliver digital solutions for the Electricity Distribution team. The role is remote with travel for workshops, and umbrella rate of £500 per day.

You will map processes, write requirements and acceptance criteria, support backlog, and engage stakeholders to deliver measurable improvements using Agile methods and tools such as JIRA, Confluence and Microsoft 365.