Digital Customer Support Agent

Virtual Bridges; Southampton; On-site; GBP 20,000 - 27,000; Full time

Job summary

A leading company in the digital customer service space is looking for a Digital Customer Support Agent in Southampton. In this role, you will provide exceptional service through various digital channels and assist customers with their loan applications. Join a dynamic team dedicated to using technology to help customers achieve their goals, while enjoying great benefits including a bonus scheme and generous holiday.

Benefits

Bonus scheme

Generous holiday

Wellbeing support

Qualifications

• Entry-level role with no specific educational requirement stated.
• Requires a positive, enthusiastic attitude and comfort with digital tasks.
• No formal qualifications required but communication skills are essential.

Responsibilities

• Communicate with customers via multiple digital channels.
• Guide loan applicants through document submissions.
• Manage loan accounts and support repayment plans.
• Identify and act on signs of vulnerability or fraud.

Skills

Excellent written communication

Empathy

Positive attitude

Task management

Proficiency in digital platforms

Job description

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Join to apply for the Digital Customer Support Agent role at Virtual Bridges

• Digital Customer Support Agent
  
  

Permanent role

Location: Southampton Central

Hours: 37.5 per week | Shifts between 8am-6pm | Around 1 Saturday/month & 1 bank holiday/year

Ready to combine your love for helping people with the latest digital tools?

We're seeking a friendly, tech-savvy Digital Customer Support Agent to provide top-notch service through live chat, email, WhatsApp, SMS, and social media messaging. You'll assist customers with loan applications, manage open accounts, and deliver personalised support tailored to individual needs.

What You'll Do

• Communicate with customers via multiple digital channels
• Guide loan applicants through document submissions
• Manage loan accounts and support repayment plans
• Identify and act on signs of vulnerability or fraud
  
  

What We Want From You

• Excellent written communication with empathy
• Positive, enthusiastic attitude and team spirit
• Comfortable juggling tasks and using various digital platforms
  
  

Why join us?

You'll be part of a small, dynamic team using cutting-edge technology and AI to make a real difference. Enjoy the independence to own your work, plus great benefits like a bonus scheme, generous holiday, wellbeing support, and much more.

If you're eager to grow and make an impact in a regulated, customer-focused environment, apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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