Digital Customer Assistant

Restore Plc; Eccles; On-site; GBP 24,000; Full time

Job summary

A leading waste management company in the UK is seeking a Digital Customer Assistant to provide online chat support for customers. In this role, you will be responsible for welcoming customers, answering inquiries, and guiding them through their journey. Ideal candidates will have customer service experience, strong written English, and the ability to manage multiple conversations. This full-time position offers a salary of £23,809.50 and a chance to contribute to a growing digital team.

Qualifications

• Experience in online, retail, or contact centre environments.
• Excellent grammar in written English.
• Ability to handle multiple chats at once.

Responsibilities

• Be the first point of contact for live chat customers.
• Respond promptly and professionally to enquiries.
• Understand customer needs and recommend services.
• Provide accurate information about services.
• Support customers from enquiry to contract sign-up.
• Manage interactions through chat and CRM systems.

Skills

Customer service or sales support experience

Confidence using live chat platforms

Strong written English

Ability to manage multiple conversations

Positive and customer-focused approach

Good IT skills

Job description

About The Role

Role: Digital Customer Assistant

Contract type: Permanent, full time

Hours a week: 37.5 (Monday to Friday)

Salary: £23,809.50

Location : Trafford Park, M17 1EH

Restore Datashred is one of the UK’s leading providers of confidential waste and secure recycling solutions. We combine industry expertise with modern technology to deliver trusted, high-quality services to businesses nationwide.

In summer 2025, we launched our brand-new live online chat channel, giving customers instant support from their first enquiry through to contract completion. As this digital service grows, we’re expanding our team to ensure every customer receives a fast, friendly and engaging experience.

We are looking for a friendly and enthusiastic Web Chat Assistant to join our team in the new year. You will welcome customers through our live chat service, answer their questions, and guide them through their first steps with Restore Datashred. You will work in a fast paced environment with support from experienced colleagues and an AI system that helps you provide clear and accurate information.

Duties & Responsibilities

• Being the first point of contact for customers using our live chat
• Responding promptly and professionally to enquiries from new and existing customers
• Understanding customer needs and recommending suitable services
• Providing accurate information on our shredding, recycling and confidential waste solutions
• Supporting customers from initial enquiry through to contract sign-up
• Managing and recording interactions through chat and CRM systems
• Escalating more complex queries to the right internal teams
• Keeping your knowledge of our services and processes up to date
• Working closely with sales and customer service colleagues to deliver a consistent experience
• Supporting the sales administration team with general tasks as required
• Sharing ideas on how we can improve engagement and customer experience

What We’re Looking For

Essential Skills & Experience

• Customer service or sales support experience (online, retail or contact centre)
• Confidence using live chat platforms or digital communication tools
• Strong written English with excellent grammar
• Ability to manage multiple conversations simultaneously
• A positive, helpful and customer-focused approach
• Good IT skills and confidence with learning new systems

Desirable

• Experience using CRM systems
• Understanding of sales processes or lead handling
• Interest in sustainability, data security or environmental services
• Previous experience in busy customer-facing environments

About The Company

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.