Digital content and communications officer

Kent and Medway NHS & Social Care Partnership Trust; Maidstone; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading mental health service provider in Maidstone is seeking a Digital Content and Communications Officer. The successful candidate will create engaging content for the organization’s new intranet and websites, enhancing user experience and brand consistency. Join a committed team providing vital mental health services and enjoy professional development opportunities in the Garden of England.

Qualifications

• Expertise in developing engaging digital content for websites and intranets.
• Strong writing skills aligned with WCAG writing principles.
• Experience in user research and content management systems.

Responsibilities

• Develop content for a new intranet and two new external websites.
• Conduct user research and implement improvements for user experience.
• Collaborate across teams to align messaging and maintain brand consistency.

Skills

Creative content development

User experience enhancement

Digital communications

Project management

Job description

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Digital content and communications officer, Maidstone

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Client:

Kent and Medway NHS & Social Care Partnership Trust

Location:

Maidstone, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5fc98b4f85bb

Job Views:

23

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job overview

KMPT provides a wide range of adult mental health and learning disability services to our local population of 1.8 million people in Kent and Medway. Each year we care for over 2000 people in our hospitals and 54,000 people in the community.

There has never been a more important time to work in mental healthcare. Every year, across the UK, around 1 in 4 people will experience mental ill health. As the largest provider of mental health care in Kent and Medway we recognise the vital role we play beyond delivering outstanding care.

This newly created role is looking for an experienced digital content and communications officer to join our communications and engagement team. You will help develop content for our brand new intranet. As well as support the delivery of two new external websites: The first, for our community mental health together programme, named Mental Health Together which is transforming how mental health care is delivered in the community. The second is delivering a new front facing KMPT website.

Working alongside the head of digital communications and brand, you will play a leading role in developing content across all 3 websites. Your excellent written skills mean you can write excellent web content aligned to our voice, tone and Plain English ethos. You’re an expert in WCAG writing principles, it’s application and are able to help educate others on this journey.

Main duties of the job

You will be an innovative, creative and experienced digital communications officer who has a knack for developing scroll-stopping content that informs, inspires, educates and nurtures our various online audiences. Your creative and collaborative nature means you will successfully work with and influence teams across KMPT to achieve better digital outcomes.

1) Work with the head of digital communications developing our new intranet and support the delivery of a new front-facing KMPT and Mental Health Together website: Supporting project management, content writing, and CMS maintenance.
2) Content Management: Write, create, edit, and publish engaging and informative content across intranet, websites, and social media aligned to our voice and tone.
3) User Experience Enhancement: Conduct user research, analyse feedback, and implement improvements to enhance user experience and develop content.
4) Digital Communications: Collaborate with departments, teams, and content creators to align messaging and maintain brand consistency. Plan and implement campaigns across website, intranet, and social media using best practices.
5) Information Architecture: Develop and maintain the information and content architecture for the intranet and website.

Working for our organisation

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.