Digital Content and Communications Creator

Empower Family Group; Taunton; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Blue Light Card with discounts

Employee assistance programme

Employee experience fund

Refer a friend scheme

Prockters Farm park discounts

Annual family fun day

Job summary

Empower Family Group in Taunton seeks a Digital Content and Communications Creator to shape internal communications and digital content strategy. You will travel to sites, manage social media, and support recruitment fairs, with full driving license required.

You will craft stories, develop engaging content, and coordinate events while aligning with our mission to empower young people and families. A proactive communicator will thrive in our supportive HR, IT & Maintenance environment.

Qualifications

• Develop stories into engaging content with a focus on the audience.
• Experience with social media management tools (Hootsuite).
• Ability to write newsletters and press releases.
• Design and interpretation of engagement surveys and results.

Responsibilities

• Create engaging content across websites, social media, newsletters, publications, video content and promotional materials.
• Deliver PR activities that strengthen Empower's reputation and visibility.
• Manage communications enquiries professionally and promptly.
• Ensure all communications comply with branding and publicity requirements.
• Support and deliver approved branding and communications.
• Monitor the use of branding and advise where needed.
• Produce, schedule and manage social media content reflecting the Empower brand.
• Review and update website content and digital platforms with IT.
• Monitor digital performance and provide reports and recommendations.
• Support community engagement at local jobs fairs and county shows.
• Develop and maintain a communications calendar for employees and followers.
• Monitor and report communications activity.
• Identify emerging opportunities, risks and issues and escalate as needed.

Skills

Relationship building

Storytelling

Social media management

Newsletters

Press releases

Education

Public relations studies

Tools

Hootsuite

Job description

Digital Content and Communications Creator

Taunton, United Kingdom | Posted on 30/10/2026

Empower FamilyGroup are a provider of child-focussed services across the Southwest. Foundedby Foster Carers, we have created a stable, high performing care environmentwith a strong reputation locally. With several children's residential andsupported living homes, an alternative education provision and an experiencedFoster Carer network, we are also building our outreach services to enhance ourpresence in the community. Empower is on a journey of transformational changeas each of our services develop and grow over the next couple of years.

Our Mission? Toopen our homes and our hearts to every young person. That's why we exist. Webelieve that every child matters and deserves care that is empowering,collaborative, and transformative. Our services support children and youngpeople to find and thrive in loving homes, access quality education, overcomechallenges, and cope with crises.

Our Values?Empowering Care. Working Together. Leading and Learning. Those are the EmpowerFamily Group values, and we are committed to bringing them to life througheverything we do. We want to create a nurturing, world class place to live,learn and work.

About theRole:

This role ispart of our HR, IT & Maintenance team, we're a friendly bunch and we arenow looking for someone to help shape our digital content and internalcommunications strategy. This is also a hands-on, roll-your-sleeves-up rolethat does blend operating practically and strategically, though you will havefull support with the latter. The beauty of this role is that it will carrymeaningful influence and will involve regular travel to our homes and sites, soa full driving license is essential.

Our DigitalContent & Communications Creator will also play an important part insupporting our recruitment fairs for new employees and new foster carers, fromidentifying potential shows and events of interest to owning our current fairsmanagement, speaking with prospective carers and supporting the follow-up oftheir interest and recruitment. Internally, you will seek out the great newsstories happening every day, grow our social media following and develop ourinternal communications tone, cadence and frequency as we seek to connect ouremployees to our growth strategy and mission across all our channels.

You will alsopartner with our services to take a lead on the organisation of employee events, such as our annual family fun day and Christmas parties, as well as have apresence at their service meetings. So, if you’re a strong organiser who lovesto see the moments of joy as your hard work comes into fruition, this could bethe role for you.

Other dutiesassociated with this role include;

• Creatingengaging, accessible and audience-focused content across a range of channels,including websites, social media, newsletters, publications, video content andpromotional materials.
• Deliveringpublic relations activities and communications that strengthen Empower'sreputation and visibility.
• Managecommunications enquiries and respond to requests for information in aprofessional and timely manner.
• Ensure allcommunications comply with the branding, publicity and acknowledgementrequirements of Empower.
• Support anddeliver approved branding and communications.
• Monitor theuse of branding and provide advice where required.
• Produce,schedule and manage engaging social media content that reflects the Empowerbrand, values and objectives.
• Review,update and maintain website content and other digital platforms to ensureinformation is current, accessible and engaging in partnership with our ITteam.
• Monitordigital communications performance and audience engagement, providing reportsand recommendations to support continuous improvement.
• Supportcommunity engagement activities by promoting Empower at local jobs fairs andcounty shows.
• Develop andmaintain a communications calendar that engages our employees and followers.
• Monitor andreport communications activity.
• Identify emerging communications opportunities, risks and issues, providingtimely advice and escalating concerns where appropriate.

Our closingdates are a guide for when the application window should close, although we mayclose the advert sooner if we can. So, we recommend you get your application instraight away - and don't miss the opportunity to join us!

Unfortunately,we’re not able to provide employment sponsorship to candidates at this momentin time.

Please notethat Empower do not accept speculative agency applications; we will only acceptapplications from preferred suppliers that have been submitted to us via ourrecruitment portal at the point of instruction.

Requirements

You'll be anatural relationship builder with a curious spirit and an appetite to get outthere and wrap your arms around our business.

You'll be ableto develop stories into meaningful, engaging content with comprehensiveexperience of social media management tools such as Hootsuite.

You willunderstand how to write newsletters and press releases demonstrable from yourportfolio and may also have experience of designing and interpreting engagementsurveys and results.

Don't haveexperience of all of these things? Don't let that put you off. You will beworking in a supportive environment committed to supporting your development. Qualifications:

Whilea relevant qualification in public relations or media-related studies would beadvantageous, we believe in lived experience over this given the practicalnature of the role.

Working Pattern:

Monday-Friday 08:30-16:30

Empower have anumber of benefits available, with more to come…

• Blue Light Cardwith discounts and deals to be secured in a number of locations.
• Employeeassistance programme which will give you 24/7 access to mental health supportif you need it along with many other great deals
• Employeeexperience fund
• Refer a friendscheme
• Discounts at anumber of businesses on our Prockters Farm business park, including arestaurant and hairdressers
• Company eventsincluding an annual family fun day for you and your family to enjoy