Digital Challenge Officer

Confidential; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Confidential is recruiting an interim Digital Challenges Officer for 12 months to deliver exceptional supporter experiences for online fundraising challenges. You will manage digital fundraising activity across channels, design insight-led supporter journeys, and work with the team to meet engagement and income targets.

You will help analyse campaigns, optimise journeys, and deliver high-quality communications while staying within regulatory and safeguarding requirements during an exciting

Qualifications

• Experience managing digital fundraising activity across multiple channels or products.
• Knowledge of Meta-led fundraising products and designing supporter journeys that balance experience with fundraising goals.
• Experience developing insight-led creative content and communications.
• Experience monitoring and reporting on live activity and suggesting improvements.
• Experience in multi-channel marketing to drive fundraising and engagement.
• Working knowledge of fundraising regulation, safeguarding and UK GDPR.

Responsibilities

• Deliver day-to-day operational and project work to a high standard.
• Plan and deliver projects within agreed timescales and resources.
• Collaborate with colleagues and stakeholders to achieve shared goals.

Skills

Digital fundraising management

Meta fundraising products

Insight-led content creation

Campaign monitoring & reporting

Multi-channel marketing

UK GDPR knowledge

Job description

We're recruiting an interim Digital Challenges Officer (12m) for a leading national health charity. You will deliver exceptional experience for supporters taking part in online fundraising challenges.

The role:

• You will join a supportive, collaborative team with exciting ambitions.
• You will keep supporters motivated, confident and well supported throughout their journey, using proactive communication, tailored stewardship and high-quality care to meet or exceed engagement and income targets.
• Develop insight-led communications and personalised engagement strategies that improve the supporter experience, strengthen loyalty and contribute to sustainable fundraising growth.
• Analyse campaign and supporter data, optimise supporter journeys, improve campaign performance and maximise income.
• Deliver day-to-day operational and project work consistently to a high standard
• Plan and deliver projects within agreed timescales and resources.
• Work constructively with colleagues and stakeholders to achieve shared goals, address challenges and contribute to well-planned projects and working groups.

The Candidate:

• Experience of managing digital fundraising activity, across multiple channels or products.
• Knowledge of Meta-led fundraising products and experience of designing, testing and optimising supporter journeys that balance an excellent experience with fundraising objectives.
• Experience of developing insight-led creative content and communications.
• Experience of monitoring and reporting on live activity, identifying trends and recommending practical improvements.
• Experience of multi-channel marketing, including digital, social, influencer, email and offline activity, to drive fundraising and engagement.
• Working knowledge of fundraising regulation, safeguarding and data protection requirements, including UK GDPR.