Digital Caseworker (Northwest)

akt; London; Remote; GBP 18,000 - 22,000; Part time

Job summary

akt, the LGBTQ Youth Homelessness charity, is seeking a part-time Caseworker for their Digital Service team. This entry-level role involves providing online support and casework to young LGBTQ+ individuals at risk of homelessness, with a commitment to delivering effective outreach and resources. The role is flexible across several UK locations until June 2026, with salary based on pro-rata hours.

Qualifications

• Experience working with LGBTQ+ youth or vulnerable populations.
• Ability to conduct casework and maintain comprehensive records.

Responsibilities

• Deliver online chat support as part of akt’s core services.
• Assess the needs and undertake casework with vulnerable young LGBTQ+ people.
• Develop and maintain digital resources and signposting routes.

Job description

This range is provided by akt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team

The Digital Service team offer targeted casework in the Southeast, Northwest and East Midlands as well as in East Anglia and the West Midlands. In 2024/2025 30% of referrals to akt were for our Digital Service, making it our second biggest team after London. In addition, Northwest referrals increased from 23% to 27% of the total number of young people we supported in 2024/2025 (these referrals were split between the Manchester team covering Greater Manchester and this role covering the other areas in Noth West).

Job Summary

Please note this is a part time temporary position working 21 hours per week and running until 30th June 2026. The salary is £18,309 per year (pro rata hours worked) based on a full time equivalent of £30,515.

There is one vacancy that can be done from any akt location (Manchester, London, Newcastle or Bristol).

• Deliver online chat as part of akt’s core offer.
• Work alongside the Digital Services Manager to develop and enhance akt’s digital offer and ensure it meets all current and potential needs of young people.
• Assess the needs of, and undertake casework with, young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment and are living in the Northwest.
• Maintain up to date records of young people accessing live chat and national casework.
• Offer support to volunteers around digital engagement including live chat.
• Contribute to and maintain digital resources and signposting routes to enable young people to engage with appropriate services.
• Contribute to the development of the online resource hub so that it continues to meet the needs of young people accessing online support.
  
  

More information about the job role and benefits can be found in the documents attached to this vacancy.

We've also attached application guidance to help you fill in our application form. If you follow this guidance you'll be more likely to be shortlisted for interview so we'd recommend taking a look!

Application deadline: midnight (11.59pm) on Tuesday 17th June 2025

Interviews: Wednesday 25th June 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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