Digital Caseworker (Northwest)

akt; Newcastle upon Tyne; Remote; GBP 19,000; Part time

Job summary

akt, the UK’s national LGBTQ Youth Homelessness charity, is seeking a part-time temporary Digital Support role to assist young LGBTQ+ individuals facing homelessness. You will deliver online chat support and work on enhancing digital resources, contributing significantly to our mission of providing safe homes and mentoring.

Responsibilities

• Deliver online chat as part of akt’s core offer.
• Assess the needs of and undertake casework with young LGBTQ+ people.
• Contribute to the development of the online resource hub.

Job description

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

The Team

The Digital Service team offer targeted casework in the Southeast, Northwest and East Midlands as well as in East Anglia and the West Midlands. In 2024/2025 30% of referrals to akt were for our Digital Service, making it our second biggest team after London. In addition, Northwest referrals increased from 23% to 27% of the total number of young people we supported in 2024/2025 (these referrals were split between the Manchester team covering Greater Manchester and this role covering the other areas in Noth West).

Job Summary

Please note this is a part time temporary position working 21 hours per week and running until 30th June 2026. The salary is £18,309 per year (pro rata hours worked) based on a full time equivalent of £30,515.

There is one vacancy that can be done from any akt location (Manchester, London, Newcastle or Bristol).

• Deliver online chat as part of akt’s core offer.
• Work alongside the Digital Services Manager to develop and enhance akt’s digital offer and ensure it meets all current and potential needs of young people.
• Assess the needs of, and undertake casework with, young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment and are living in the Northwest.
• Maintain up to date records of young people accessing live chat and national casework.
• Offer support to volunteers around digital engagement including live chat.
• Contribute to and maintain digital resources and signposting routes to enable young people to engage with appropriate services.
• Contribute to the development of the online resource hub so that it continues to meet the needs of young people accessing online support.
  
  

More information about the job role and benefits can be found in the documents attached to this vacancy.

We've also attached application guidance to help you fill in our application form. If you follow this guidance you'll be more likely to be shortlisted for interview so we'd recommend taking a look!

Application deadline: midnight (11.59pm) on Tuesday 17th June 2025

Interviews: Wednesday 25th June 2025