Digital Care & Intelligence Lead

Nightingale Hammerson; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Nightingale Hammerson is seeking a Senior Digital Care & Intelligence Lead to bridge care operations, quality, compliance and IT, turning data into actionable insight to support care delivery and organisational objectives.

You will develop and maintain dashboards for incidents, safeguarding, complaints, training compliance and CQC KLOEs, and drive a 12–24 month digital development roadmap with automated reporting to reduce manual work.

Qualifications

• Strong data analysis skills with the ability to turn data into actionable intelligence.
• Experience developing dashboards and performance reporting for operational and executive audiences.
• Experience supporting regulatory compliance and inspection readiness.

Responsibilities

• Bridge care operations, quality, compliance and technology to support care delivery and organisational objectives.
• Develop and maintain quality dashboards covering incidents, safeguarding concerns, complaints, medication errors, staff training compliance, audits and CQC KLOEs.
• Support CQC compliance by monitoring quality indicators, identifying trends and risks, and assisting managers with evidence collection for inspections and audits.
• Produce regular quality and performance intelligence reports for senior leadership and managers; establish monthly quality review meetings and early warning indicators.
• Develop executive and operational dashboards covering occupancy, staffing, compliance, incidents, quality and financial indicators; ensure reports drive action.
• Review reporting processes to remove duplication and gaps; introduce automated reporting where possible.
• Identify quick-win digital improvements and lead implementation of new digital tools; develop a 12–24 month digital development roadmap.
• Support workforce planning via KPI dashboards and forecasting tools; identify digital skills gaps and build digital capability across the organisation.

Skills

Data analysis

Dashboard development

Stakeholder management

Communication skills

Education

Degree in health/data/business/IT or equivalent

Project management qualification (e.g. Prince2, Agile)

Tools

Power BI

Excel

Word

Job description

Key Responsibilities and Accountabilities

Act as the bridge between care operations, quality, compliance and technology, ensuring digital solutions and data insight directly support care delivery and organisational objectives. Develop and maintain quality dashboards covering incidents, safeguarding concerns, complaints, medication errors, staff training compliance, audit outcomes and CQC key lines of enquiry (KLOEs). Support CQC compliance by monitoring quality indicators, identifying trends and risks before they become compliance issues, and assisting managers with evidence collection for inspections and audits. Produce regular quality and performance intelligence reports for senior leadership and managers and establish monthly quality review meetings and early warning indicators. Develop executive and operational dashboards covering occupancy, staffing, compliance, incidents, quality performance and financial indicators, ensuring reports help managers take action rather than simply provide information. Review current data and reporting processes to identify duplication, gaps and underused reports, introducing automated reporting where possible. Optimise the configuration and use of existing care management and digital systems, reviewing functionality gaps and staff workarounds to reduce manual processes. Identify and deliver quick-win digital improvements such as electronic forms, automated reminders, digital audits and mobile access, and lead implementation of new digital tools and technologies. Develop and maintain a digital development roadmap for the organisation covering the next 12–24 months. Support workforce planning and operational oversight through KPI dashboards covering staffing levels, sickness, agency usage, vacancy rates and training status, and develop forecasting tools to identify future risks. Identify digital skills gaps across teams and develop training, user guides and digital champions to build digital confidence and capability across the organisation. Use data and intelligence to drive continuous improvement, establishing a continuous improvement framework covering areas such as medication management, recruitment and retention, and incident reduction. Produce quarterly service improvement reports and share best practice and lessons learned across services. Build strong working relationships with Directors, Registered Managers, Quality, HR, Finance and IT, establishing clear responsibilities, regular stakeholder meetings and a communication plan covering reporting schedules and project updates. Lead delivery of a structured first 90 days (stakeholder engagement, systems and reports review, dashboard development and quick wins) and present a 12-month Digital Care & Intelligence Strategy.

Standard Responsibilities

Adopt and comply with Nightingale Hammerson’s values, policies and procedures, and regulatory frameworks including:

• Code of Conduct
• Health & Safety
• Data Protection, privacy and use of IT resources
• Regulatory standards and probity
• Risks and internal controls framework
• Human Resources policies and procedures
• Equality and diversity

No role profile can cover every issue which may arise within the post at various times. The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.

Person Specification

Education:

Educated to degree level, or equivalent professional qualification/experience, in a relevant field such as health/social care, data, business or IT Evidence of continued professional development relevant to data, digital systems or quality/compliance Relevant professional qualification in data analysis, digital transformation, or quality/compliance Project management qualification (e.g. Prince2, Agile)

Knowledge and Skills required:

Strong knowledge of care management systems and digital reporting tools Understanding of the CQC regulatory framework and key lines of enquiry (KLOEs) Excellent data analysis skills, with the ability to turn data into meaningful, actionable intelligence Strong stakeholder management and communication skills across operational, quality and support teams Knowledge of process improvement and digital transformation methodologies

Experience Required:

Proven experience in a data, digital, quality or intelligence role, ideally within health or social care Experience developing dashboards and performance reporting for operational and executive audiences Experience supporting CQC or equivalent regulatory compliance and inspection readiness Experience leading or supporting digital transformation and system implementation projects Experience delivering staff training on digital systems and reporting tools Experience working across multiple sites/services within a care organisation Knowledge of Microsoft packages. Word/Excel (Essential)

Additional Information

There may be occasions where the post holder is required to work outside of standard hours. The post holder will be required to carry out their work across both homes and attend external meetings and to do this occasional travel will be required. Enhanced DBS check required