Digital Brand Account Manager

Frasers Group; Shirebrook; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Frasers Champion recognition program

Frasers Fit wellbeing program

Retail Trust support

Job summary

Frasers Group is seeking a Digital Brand Account Manager to be the primary liaison for dropship Partner Brands and internal ecommerce teams. You will drive category opportunities, ensure rich product content, and optimise merchandising across Sports Direct, Studio, Frasers, Evans Cycles and more.

You will analyse sales data, negotiate trading terms, and lead campaigns with partners to maximise margins and visibility. A strong client-focused communicator will thrive in this role.

Qualifications

• 1-2 years' experience in buying, ecommerce trading or account management.
• Strong commercial acumen with a grasp of margins, pricing and trading terms.
• Confidence in negotiating and holding partners to agreed standards.
• Ability to analyse sales and site data and communicate key messages clearly.
• Excellent written and verbal communication with a client-service mindset.

Responsibilities

• Prospect new categories and partners, support onboarding, including negotiating trading terms and product ranges.
• Support trade terms negotiations with existing partners to achieve the best commercial outcome.
• Analyse sales and site data to identify product, category and brand opportunities.
• Review sales performance, margins and selling prices to maximise partner sales potential.
• Launch new product ranges with partners and regularly review inventory to improve margins.
• Enrich product data and increase visibility across websites with partners and internal teams.
• Identify commercial activations and campaigns and execute them to excellence.
• Ensure partners meet order fulfilment SLAs and respond to customer service queries promptly.

Skills

Advanced Excel

PowerPoint

Stakeholder management

Analytical thinking

Communication skills

Negotiation

Ecommerce trading knowledge

Job description

As a Digital Brand Account Manager, you will be the main point of contact for our dropship Partner Brands and for internal brand, commercial, ecommerce, marketing and business analytics teams. You will focus primarily on the Sports, Lifestyle and Gifting divisions and identify the product and category opportunities that deliver the best commercial outcome. Working across Sports Direct, Studio, Frasers, Evans Cycles and other websites you will make sure product content is enriched, products are well merchandised and marketing opportunities are executed., Partner acquisition and trading

• Prospect new categories and Partners, reach out to new leads, and support onboarding, including negotiating trading terms and product ranges
• Support trade terms negotiations with existing Partners to achieve the best commercial outcome
• Analyse sales and site search data to identify product, category and brand opportunities
• Review sales performance, margins and selling prices to maximise each Partner's sales potential
• Launch new product ranges with Partners and regularly review existing inventory to improve margins
• Work with Partners and internal teams to enrich product data and increase visibility across the websites
• Identify commercial activations, including Retail Media investments and SOA campaigns and execute them to excellence.
• Hold Partners to the highest standards, including order fulfilment SLAs, timely responses to customer service queries and high-quality product content
• Act as the go-to contact for brands and internal teams on day-to-day business, taking a collaborative approach that delivers mutually beneficial outcomes
• Support internal team training, documentation and ad hoc tasks
• 1-2 years' experience in buying, ecommerce trading or account management
• Strong commercial acumen, with a good grasp of margins, pricing and trading terms
• Confidence in negotiating and in holding partners to agreed standards
• Ability to analyse sales and site data, draw accurate conclusions and communicate key messages clearly and concisely
• Excellent written and verbal communication, with a strong client-service approach to both partners and internal teams
• Ability to build relationships and influence stakeholders across commercial, ecommerce and marketing teams
• Ability to plan and organise your own workload, prioritise and deliver to deadlines
• A proactive mindset, with the judgement to know when to escape issues
• Strong attention to detail, quick to learn new tools and processes
• Advanced Excel and good PowerPoint skills
• Understanding of end-to-end ecommerce, dropship or marketplace processes is highly desirable

Company presentation - FRASERS GROUP

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision - We are building the planet's most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world's best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet, Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect -

In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 -

Fearless 1200 is our way of recognising our growth. It's bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded - check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare Frasers Fit -

Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust -

We know that it's not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.