Digital Account Manager (12 Month Maternity Cover)

Reason Digital | B Corp™; Manchester; Hybrid; GBP 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

Nine-Day Fortnight

26 days holidays + bank holidays

Volunteer days

Matched charitable giving

Perkbox

Childcare vouchers

Wellbeing days

Zusammenfassung

Reason Digital is a purpose-driven digital agency helping charities and socially conscious organisations. We are seeking an experienced Digital Account Manager for a fixed-term 12-month maternity cover to manage client success and drive digital impact.

Based remotely or hybrid from our Manchester office, you’ll nurture client relationships, write proposals, and collaborate with delivery teams to quote and shape strategic solutions aligned with client goals.

Qualifikationen

• Proven track record in account management at a digital agency.
• Experience writing proposals, costing projects, pitching and contracting.
• Ability to empathise with clients and shape strategic solutions.
• Strong understanding of digital agency workflows from discovery to build.
• Experience briefing multiple teams on complex client projects.
• Excellent communication, influencing, and negotiation skills.
• Bonus: charity/social innovation/CSR sector experience.

Aufgaben

• Develop and nurture client relationships for success and long-term impact.
• Create strategic account plans and identify growth opportunities.
• Own relationships with ongoing clients as primary digital contact.
• Champion services and ensure clients feel valued.
• Identify client needs and develop tailored solutions, including bespoke offerings.
• Develop proposals, plan and present ideas, and work with delivery teams to quote approaches.

Kenntnisse

Account management

Proposal writing

Client empathy

Agency workflows

Revenue generation

Stakeholder communication

Negotiation

Cross-team coordination

Tools

CRM systems

Proposal software

Jobbeschreibung

Digital Account Manager (12-Month Maternity Cover)

About Reason Digital

Reason Digital is a purpose-driven digital agency that specialises in creating impactful digital solutions for charities, nonprofits, and socially conscious organisations. Through innovation and collaboration, we leverage technology, strategy, and design to create meaningful change. By joining our team, you’ll have the opportunity to work with like-minded individuals who are passionate about making a difference.

We have an exciting opportunity for an experienced Account Manager to join our Client Success team on a fixed-term 12-month maternity cover contract. This role is perfect for someone who thrives on building strong client relationships, identifying opportunities to drive impact through digital, and ensuring an exceptional client experience.

What You’ll Be Responsible For:

Client Success

• Develop and nurture excellent relationships with clients, ensuring their success, satisfaction, and long-term impact.
• Create strategic plans for your accounts throughout the year, ensuring alignment with their objectives and maximising opportunities for growth.

Relationship Management

• Own relationships with ongoing clients, acting as their primary point of contact for all things digital.
• Champion Reason Digital’s services and offerings to ensure clients feel valued and supported.

Opportunity Generation & Development

• Identify client needs and propose tailored solutions, including bespoke and productised offerings.
• Develop proposals, plan and present ideas, and collaborate with our delivery team to provide quotes and approaches for complex technical and strategic projects.

Your Skills & Experience

• Proven track record within a digital agency in an Account Management role, successfully generating and developing client relationships.
• Experience collaborating with internal teams to write proposals, cost projects, pitch, and contract work.
• Strong ability to empathise with clients, think pragmatically about their problems, and shape strategic solutions that fit their constraints and goals.
• Solid understanding of digital agency workflows, from discovery and UX to design, build, and beyond.
• Ability to generate opportunities aligned with strategic priorities and revenue targets, identifying repeatable service offerings.
• Experience in briefing multiple teams on complex client projects, bringing teams together to collaborate and manage the sales process effectively.
• Strong communication, influencing, and negotiation skills, with an emphasis on open, honest, and constructive conversations.

Bonus Skills (Ideal but Not Essential)

• Experience working within the charity, social innovation, or CSR sectors.
• Familiarity with common digital technologies we work with, such as CMSs, CRMs, chatbots, and donation platforms.

Reason Digital’s Values – We’re Looking for Someone Who:

• Gives out good energy – You bring out the best in your team and clients.
• Takes pride in their craft – You aim for excellence in your work and actively seek improvement.
• Sees the bigger picture – You understand Reason Digital’s mission and how we can maximise human impact.
• Is unafraid to challenge – You push boundaries and engage in difficult conversations when necessary.
• Is down to earth – You are honest, authentic, and dependable.
• Salary: up to £38,000 (dependent on experience)
• Reporting to: Head of Client Success
• Location: Remote or hybrid – Work from home or from our Manchester office. Occasional travel to Manchester required for in-person meetings.
• Contract Type: Fixed-term (12-month maternity cover)
• Flexible Work Environment: Remote-first with the option to work in our Manchester office.
• Nine-Day Fortnight: Condensed working hours over nine days, providing 26 additional days off annually.
• Holidays: 26 days of paid leave plus bank holidays, with the option to purchase five extra days.
• Family-Friendly Policies: Enhanced parental leave and support.
• Volunteer Days: Three fully paid days per year for volunteering.
• Charitable Giving: Matched donations for fundraising efforts.
• Employee Perks: Perkbox, childcare vouchers, and more!
• Health & Wellbeing: Wellness days, up to six paid therapy or counselling sessions per year, and discounted gym memberships.

Please let us know if you require any adjustments during the recruitment process to ensure you can perform at your best.

For more information about the role or process, please contact our Talent Partner, Ruby Melling, who is managing this vacancy.