Digital Account Manager

Capstone Hill Search; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading strategic communications agency in London seeks a Digital Account Manager to enhance their digital team's capabilities. The role involves managing client relationships, designing digital campaigns, and leading initiatives while working in a dynamic environment. The successful candidate will have experience in digital media, a passion for reaching complex audiences, and a proven record in pitching new business, with a robust support system and excellent benefits provided.

Benefits

Free breakfast

Gym discounts

Pension scheme

Season ticket loan

Cycle-to-work scheme

Qualifications

• 2-3+ years in digital earned media
• Experience in B2C and B2B environments
• Knowledge of earned, owned, paid, and shared channels

Responsibilities

• Manage client account teams and contribute to new business.
• Lead digital initiatives and analyze campaign performances.
• Design campaigns targeting complex audiences across digital platforms.

Skills

Analytical skills

Client relationship management

Digital campaign design

Communication

Time management

Tools

Digital Media Platforms

Job description

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We are looking for a full-time Digital Account Manager as a new addition to this Top 20 strategic communications agency's digital team, boosting the full agency's expertise in creating and implementing scalable, integrated communications programmes for organisations operating in complex and regulated environments.

This agency's work is diverse: one moment you'll be tasked with reaching finance directors of local councils, the next with designing a grassroots campaign driving consumer participation in a global health awareness day. It is critical that you have worked, and enjoy working, in designing digital campaigns and activating digital platforms that aren't just for consumer audiences, as complex audiences are this team's speciality.

This role is three-fold: to be part of client account teams, to contribute to new business, and to be a digital ambassador within the business. The work will be varied, from light involvement (e.g., contributing to brainstorms, attending kick-off meetings, providing written thoughts for presentations) to leading specific digital initiatives (e.g., analyzing campaign performance, developing content calendars).

You will have 2-3+ years of experience in digital earned media, active across platforms like Facebook, LinkedIn, Instagram, and Twitter, demonstrating a genuine passion for digital's power to reach and influence online audiences.

The successful candidate will:

• Exhibit knowledge of digital media within earned, owned, paid, and shared channels
• Be experienced in managing client relationships
• Have experience in digital earned media in both B2C and B2B environments
• Possess good analytical skills
• Be able to simplify and articulate complex problems clearly
• Be capable of working within digital and regulated environments (training and support will be provided)
• Have good time and account management skills, adaptable to fast-paced weeks
• Proven track record in pitching new business and selling digital strategies aligned with client objectives
• Stay updated on digital innovations to inspire teams and clients

Please note that 2-3+ years of digital agency experience is essential for this role.

In return, you can expect a great working environment, a world-class senior team, and superb benefits including free breakfast at the in-house cafe/bar, gym discounts, pension, season ticket loan, cycle-to-work scheme, and more. This agency is consistently ranked in The Sunday Times Best Companies to Work For Top 100 — once inside, it's easy to see why.