Digital Account Manager

Walker & Sloan; Ipswich; Vor Ort; GBP 36.000 - 44.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Holiday package

Health insurance

Social & awards events

Monthly Unity Online Star Award

Free parking

Zusammenfassung

Walker & Sloan, a well known digital marketing agency in Ipswich, seeks a Digital Account Manager for the Client Services team. The role includes setting objectives, KPI alignment, and acting as a key internal stakeholder to relay expert marketing knowledge.

Salary is up to £40k, with a comprehensive benefits package. You will collaborate with the Marketing Services Team to ensure strategy is delivered on brief, on time and within budget, while managing client communications, briefings, and

Aufgaben

• Work with the Marketing Services Team and the Client Experience Team to ensure digital marketing strategies are delivered on brief, on time and within budget.
• Organise client meetings, run agendas and compile meeting contact reports.
• Communicate with clients via email and calls, with same-day responses.
• Arrange and conduct new client consultancy meetings and set up client management systems.
• Prepare digital briefing documentation for distribution to the digital marketing consultants.
• From consultancy, document a digital marketing strategy and approach for the agency.
• Set marketing objectives with the client and servicing team that are achievable and measurable monthly.
• Highlight opportunities to the client for additional services and increased budgets with clear ROI.
• Educate the client on onboarding, strategy, planning, production and reporting to keep them aligned with the team.
• Quality assure campaign planning and production from a client perspective and ensure it meets the brief.
• Quality assure client performance reporting, highlighting positive data and investigating negatives.
• Manage and upload performance reports in the Client Portal within the client management system.
• Ensure data protection and security policies are followed for all clients.
• Coordinate with implementation managers to keep production schedules and flag delays to the Head of Marketing Services.
• Flag risks, complaints and cancellations to the Head of Client Experience and assist in resolution.

Jobbeschreibung

Walker and Sloan are proud to be working with a well known Digital Marketing Agency in Ipswich and are keen to bring on board a Digital Account Manager to the Client Services team on a full time basis.

Salary: Up to £40k

As part of The Client Experience Team, the Digital Account Manager is responsible for setting objectives and realistic contributing KPIs to highlight the positive performance of marketing efforts handled by the Marketing Services Team.

They are required to convey expert knowledge, remain focused on the task, and plan effectively as an internal stakeholder for the client.

Responsibilities:

• Working with the Marketing Services Team and the Client Experience Team to ensure our clients’ digital marketing strategies are implemented to brief, on time and within budget.
• Organise client meetings, execute meeting agendas and compile meeting contact reports.
• Effectively communicate with our clients via email and calls, taking a proactive approach to client communication. Ensuring client contact is same-day response.
• Organise and conduct new client consultancy meetings, setting up the correct client management systems.
• Complete digital briefing documentation for distribution to the digital marketing consultants.
• From Consultancy and Client Brief, complete a digital marketing strategy to document the intended approach we will take as an agency.
• To set Marketing Objectives in collaboration with your client and servicing team, which will be achievable and reportable month on month.
• The account manager is responsible for highlighting the opportunity to a client through additional services, increasing budgets with a clear ROI.
• The account manager is responsible for educating the client on how we will approach onboarding, strategy, planning, production and implementation, and reporting to ensure the client is inclusive, part of the team and is on the same journey as us.
• To quality assure campaign planning and production from a client’s perspective ensure the campaign provides a solution to the problem and answers the client brief.
• To quality assure client performance reporting, ensuring positive data is highlighted and investigating any negative performance data to understand how and why.
• Client Portal: to set-up, manage, maintain, and upload performance reports within our client management system.
• To ensure that data protection and security policies are adhered to for all clients.
• To ensure that production schedules are adhered to by implementation managers, highlighting to Head of Marketing Services any delay to schedules.
• To highlight Risk, Complaints, Cancellations to the Head of Client Experience as it happens and work alongside this stakeholder to resolve.

With a substantial existing account base, a diverse product range. A fast paced and exciting role like this offers unrivalled long term security and progression, ideally suited to a Digital Marketing Manager looking to increase their knowledge and experience as part of a growing agency.

What we can offer you:

• Competitive Salary: A rewarding pay structure that grows with your experience.
• Holiday Package: 20 days holiday plus 5 long weekend days, with an additional day per year of service, alongside bank holidays.
• Health and Wellness: PureGym membership and private health insurance.
• Work Culture: Enjoy regular social and awards events throughout the year.
• Recognition: Be eligible for the Monthly Unity Online Star Award.
• Work Environment: Benefit from free parking, onsite kitchen facilities, and an inspiring office environment.