Digital Accessibility Assistant

Lancaster University; Bailrigg; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Lancaster University in Bailrigg, UK, invites applications for a Digital Accessibility Assistant in the Digital Adoption team. This fixed-term role supports staff and students with digital accessibility and assistive technology, delivering training and helping improve accessible content across the University.

The successful candidate will act as the first point of contact for the team, coordinate day-to-day operations of the captioning service, and work closely with accessibility specialists and

Qualifications

• Interest in digital accessibility and assistive technology.
• Experience in a customer-facing support role would be advantageous.
• Strong administrative, organisational and IT skills.
• Good understanding of creating accessible content, including documents and videos.

Responsibilities

• Provide support for staff and students on accessibility initiatives.
• Support training and accessibility initiatives across the University.
• Act as first point of contact for the team.
• Manage day-to-day operation of the University's advanced captioning service.
• Collaborate with digital skills developers, accessibility specialists and learning technologists.

Skills

Digital accessibility

Assistive technology

Customer-facing support

IT skills

Administrative skills

Tools

Captioning service

University IT systems

Job description

Information System Services (ISS) is seeking a talented Digital Accessibility Assistant to join our Digital Adoption team.

Are you looking for an opportunity to make a real difference to the experience of students at Lancaster? We are seeking someone with an interest in digital accessibility and assistive technology to support staff and students, as well as colleagues delivering IT services across the University. This fixed-term role is available until July 2027 to provide cover for a secondment within the team.

Working within the Digital Adoption team, you will collaborate with digital skills developers, accessibility specialists and learning technologists to support training and accessibility initiatives across the University. You will help improve the accessibility of digital services and online resources, act as the first point of contact for the team, respond to enquiries and manage the day-to-day operation of the University's advanced captioning service.

Due to the customer-focused nature of the role and the need to work closely with colleagues, regular on-campus working is required. You will have strong administrative, organisational and IT skills, excellent interpersonal and communication skills, and a good understanding of creating accessible content, including documents and videos. Experience in a customer-facing support role would be advantageous.

Why Join Us?

We are committed to creating a supportive,inclusiveand collaborative community. We work together to deliver positive change and provide an outstanding experience for our students and staff.

Lancaster University’s beautiful Bailrigg campus offers an exceptional working environment, combining a vibrant and diverse community with stunning green parkland and landscaped surroundings.

• Staffbenefitfrom a wide range of on-campus facilities, including a sports centre, cafés, shops, a library, post office,pre-schooland multi-faith centre.
• There are alsonumerousstaff networks,clubsand social groups, providing plenty of opportunities to connect with colleagues and become part of our welcoming community.

Learn more about our employee benefits on theLancaster University Jobs website.

Please note that this position is not eligible for sponsorship under the Skilled Worker visa route. Applicants will therefore need to already hold, or be able to demonstrate, the appropriate right to work in the UK for the duration of the role.