Diagnostics Engineer – CAN Bus & Vector Tools Expert

Gerrell & Hard; West of England; On-site; GBP 34,000 - 46,000; Full time

Job summary

Gerrell & Hard in the United Kingdom is seeking a Diagnostics Engineer (Technical Support) for our site in Yate, South Gloucestershire. This on-site role focuses on CAN bus analysis, fault identification, and translating raw signal data into clear technical briefs for our engineers.

The role builds our Technical Support function from the ground up, liaising with an outsourced field service partner. Candidates should have hands-on Vector tool experience and strong CAN knowledge, with 3–5 years in

Qualifications

• Hands-on experience with Vector tools such as CANoe, CANalyzer, or similar.
• Strong working knowledge of CAN protocol, message decoding, and DBC files.
• 3–5 years experience in a hardware-focused technical support, diagnostics, or test/validation role.
• Understanding of software systems and connectivity to support integrated hardware/software products.
• Excellent interpersonal and communication skills to translate technical findings for engineers and customers.

Responsibilities

• Capture and interpret CAN bus traffic from hardware using Vector tools and identify fault signatures.
• Decode CAN messages against DBC files and translate findings into actionable reports for engineering teams.
• Act as the first point of escalation for inbound technical support queries and distinguish hardware/software faults.
• Determine whether issues can be resolved remotely or require field service deployment.
• Liaise with outsourced field service partner to coordinate site visits with clear technical briefs.
• Build and maintain customer relationships with proactive, solution-focused communication.
• Collaborate with Head of Aftersales to design help desk processes, workflows, and escalation procedures.
• Develop a knowledge base of common CAN fault signatures and resolution paths.
• Track and report on support metrics and recurring fault patterns to feed back to product/engineering.
• Contribute to shaping team structure as the function grows and potentially take on line management.

Tools

CANoe

CANalyzer

CRM platforms

Zendesk

Salesforce

HubSpot Service Hub

Job description

Gerrell & Hard in the United Kingdom is seeking a Diagnostics Engineer (Technical Support) for our site in Yate, South Gloucestershire. This on-site role focuses on CAN bus analysis, fault identification, and translating raw signal data into clear technical briefs for our engineers.

The role builds our Technical Support function from the ground up, liaising with an outsourced field service partner. Candidates should have hands-on Vector tool experience and strong CAN knowledge, with 3–5 years in