Diagnostic Technician

Citygate Automotive Ltd; Twickenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citygate Automotive Ltd is seeking a Diagnostic Technician to join their dynamic team in Twickenham. The role entails servicing, diagnosing, and repairing vehicles to high standards while providing exceptional customer service. Ideal candidates will possess an NVQ in Motor Vehicle Technology paired with a passion for learning and coaching others. Competitive salary, extensive training opportunities, and multiple employee benefits are offered.

Benefits

Access to in-house training academy

Access to The Volkswagen National Learning Centre

Internal career progression opportunities

Electric Vehicle (EV) Training levels 1-4

High street discounts

Wellbeing portal

Employee assistance programme

Parts and service discounts

Employee referral scheme

Pension and life assurance cover

Qualifications

• Experience ideally within a main dealership.
• Served a recognised apprenticeship.
• Full UK driving licence required.

Responsibilities

• Carry out general servicing and mechanical repairs on vehicles.
• Communicate with Service Reception and Workshop Control.
• Liaise with customers, providing expert opinion.

Skills

Technical best practice

Excellent customer service

Self-motivation

Team player

Passion for learning

Education

NVQ in Motor Vehicle Technology or equivalent

Job description

Permanent

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.

Role overview

We are looking for a Diagnostic Technician carry out general servicing and mechanical repairs on our customers vehicles.

Key responsibilities

Your key responsibilities as a Diagnostic Technician be:

• Being an ambassador of the Citygate workshop and championing technical best practice.
• Carrying out service, diagnosis, and repair of vehicles to excellent standards.
• Communicating with the Service Reception team and Workshop Control.
• Liaising with customers to provide your expert, technical opinion.
• Maintaining good housekeeping standards and orderly administration of your work.
• Maintaining thorough and up-to-date product knowledge.
• Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
• Maintaining good housekeeping standards and orderly administration of your work.

About You

As a Diagnostic Technician, you will ideally have the following skills and attributes:

• Experience ideally within a main dealership and have served a recognised apprenticeship with the appropriate qualifications (an NVQ in Motor Vehicle Technology or equivalent is essential.
• Experience of working with The Volkswagen Group brands would be desirable but is not mandatory (excellent training can be provided).
• The ability to be self-motivated to achieve targets.
• A passion for learning and if desired to progress further at Citygate.
• An interest in coaching apprentices and supporting service technicians.
• A positive attitude and to be a good team player
• You must have a full UK driving licence

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme