Diagnostic Support Administrator

JOBS247 INC LTD; York and North Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company matched pension

Cycle-to-work scheme

Generous parental leave

Job summary

JOBS247 INC LTD in York is seeking a Diagnostic Support Administrator to support the central finance team with data for account setup and invoicing. This on-site role involves liaising with customers, handling admin tasks, and providing basic scientific advice on pest and disease testing services.

The role emphasizes strong MS Office skills, customer communication, and the ability to work independently while meeting deadlines. On-site benefits include gym, restaurant, and free parking.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to manage fluctuating workloads and meet deadlines.
• Strong communication with customers via phone/email.

Responsibilities

• Provide basic scientific advice on pest and disease testing services.
• Liaise with customers to resolve booking issues and gather missing information.
• Prepare invoices and accounts for commercial customers.
• Communicate sample details and results with customers and colleagues by email and phone.
• Carry out general administrative duties.

Skills

MS Office

Communication

Customer service

Organization

Tools

Excel

Outlook

Word

Job description

This Diagnostic Support Administrator position focuses on carrying out basic finance checks to provide Fera’s central finance team with data for account set-up.

Join us as a Diagnostic Support Administrator and make an invaluable contribution to our Food Safety & Biosecurity!

What you'll be doing

• Plan) under which all employees are awarded points towards shares in the Employee
• Provide basic scientific advice on pest and disease testing services
• Liaise with customers to resolve any issues with booking in their samples e.g., missing information
• Prepare invoices and accounts for commercial customers
• Liaise with customers and other colleagues by email and telephone about sample details, results and other general enquires
• Carry out general administrative duties

Working details

• Work model: On-site
• Hours: Flexible working hours, on-site gym, restaurant, free parking and a discounted on-site nursery
• Excellent team working skills in conjunction with the ability to work on your own initiative with minimum supervision

What matters for this role

• A good working knowledge of Microsoft Office software packages such as Word, Excel and Outlook
• Of working effectively with fluctuating workloads, meeting deadlines, whilst continuing to meet a high standard of work
• With the ability to deal with internal and external customers by telephone, email and occasionally face-to-face
• Have the ability to communicate effectively with people at all levels
• Able to follow standard operating procedures, whilst displaying proven problem solving and troubleshooting
• , as well as an eye for detail and accuracy
• When deviations occur

Benefits

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Pension