DG BOSS: Housekeeper

KBR; Bath; On-site; GBP 22,000 - 28,000; Full time

Job summary

KBR in Bath, United Kingdom, seeks an experienced Housekeeping Supervisor to maintain high guest service standards across all areas. You will lead cleaning teams, coordinate inventory, respond to guest requests, and ensure safety and compliance in lodging facilities.

The role requires strong English communication, prior housekeeping or hotel experience, and ability to oversee daily operations and inspections with attention to privacy and cleanliness.

Qualifications

• Must have high school level education or housekeeper work experience in lodging.
• Strong English communication, both written and spoken.
• Ability to follow safety, environmental and fire prevention policies.

Responsibilities

• Perform daily housekeeping duties and ensure guest rooms and common areas meet standards.
• Answer guest questions, handle complaints, and liaise with management as needed.
• Lead housekeeping team, coordinate linens, supplies and inventory control.
• Prepare reports on room status and asset conditions for supervisor.
• Inspect and maintain cleanliness of lobbies, corridors, restrooms and public areas.
• Report damaged items and coordinate replacements; ensure guest privacy and security.

Skills

Guest service

Communication

English fluency

Team leadership

Attention to detail

Education

High school diploma or equivalent

Tools

Calculator

MS Word

MS Excel

Job description

• Ensures the highest standards of total quality and customer service are maintained. Ensure guest privacy and security is maintained at all times.
• Must possess a welcoming manner, positive attitude and honesty, demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning lodging facilities; and provide information about local attractions. Provide assistance in handling guest complaints, involving management as necessary.
• Perform daily housekeeping duties as required, which includes, but not limited to: dusting/polishing furniture; trash removal and replace wastebasket liners; vacuuming and/or sweeping floors; cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves, refrigerators, ovens, cooktops, counters, cupboards): making beds and removing/changing beddings; restocking amenities, bed and bath linens, and other guest room supplies, checking condition of room assets and reporting problems to Housekeeper
• Lead/Operations Supervisor.; and responding to guest requests and communications.
• Count and sort linen from individual rooms along with clean linen issued to during assigned shift. Sort, fold, bundle and issue/return linen in accordance with established instructions and/or is directed by Housekeeper
• Lead/Operations Supervisor. Prepare linen in/out report daily to Warehouse, ensuring any missing/damaged linen is reported. Process MR (Mess Requisition) to replenish supplies, amenities and linen to sustain par standards set by management.
• Checked out rooms must complete all daily cleaning duties listed in Item 4 and ensure room is ready for occupancy by a new guest.
• Perform deep cleaning as required in accordance with the Accreditation Standard.
• Perform custodial duties in all the lobbies, passageways, stairwells, public restroom, laundry room, storage room.
• Maintain appearance of external areas of buildings, to include walkways, entryways, paths, sidewalks and driveway.
• Ensure cleanliness of gazebos, patios, smoking shelters, bike racks and/or shelters, barbecue grills, outdoor furniture, etc.
• Complete room status report providing status of all assigned common areas/rooms (vacant, check-out, occupied) and turn in report to Housekeeper Lead/Operations Supervisor before lunch break and at the end of each work day.
• Maintain documentation of work performed on a daily basis.
• Promptly inform Lead/Supervisor of missing, malfunctioning or damaged items in rooms and/or common areas.
• Process request for replacement of defective, unserviceable, and/or damaged appliances and equipment. Notify
• Lead/Supervisor of any valuables (i.e. cash, jewelry, electronic gadgets, etc) left out in the open by guests before cleaning the room or common area. Immediately report to Lead/Supervisor breaches of discipline found in assigned building upon detection.
• Relocate heavy, bulky items such as furniture, supplies, and linen (clean and dirty) by hand or using carts or dollies.
• Assist management with the facility's inventory control program by: conducting annual inventory of assets located in room, lounges, common areas, and outdoor furniture, appliances, and equipment (FA&E); ensure assets are tagged; track asset movements in and out of the building from replacement cycle, improvements, repairs, or damages.
• Participate in all announced and unannounced inspections of assigned building. Act as an escort with Public Works or other contractors require access to rooms and common areas. Monitor work of custodial, maintenance and other workers in assigned building, and report discrepancies to the Lead/Supervisor.
• Perform operational and minor maintenance actions including but not limited to: change the battery of alar/wall clocks and TV/DVD remote controls; change light bulbs of desk, end tables, nightstand, and floor lamps; and monthly inspection of fire extinguishers. Initiate maintenance service (routine or emergency) calls by reporting discrepancies to the Front Desk. Follow up on all corrective actions to ensure completion and/or satisfaction of the guest.
• Performs other related duties as assigned.
  Must possess basic math, reading and computer skills.
• Must pass overseas medical screening and be in good health.

Preferred Qualifications JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING

• Oral and Written English Communication. Must be able to communicate clearly and effectively both verbally and in writing in English., Must have at least completed high school level or housekeeper work experience or similar in the lodging industry., Ability to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved commonly used chemicals (including Safety Data Sheet), and adhere to basic safety, environmental, and fire prevention policies, procedures, and regulations as required.
• Must be proficient with calculator and basic computer software (word processing and spreadsheet)..
• CNIC Navy Lodging Program Housekeeper Certification and Annual Re-certification are provided.