DevOps Engineer, ESC Managed Operations

Amazon.co.uk Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Systems Engineer and play a crucial role in launching the European Sovereign Cloud. In this impactful position, you'll lead operations and development teams to deliver high-availability AWS services for EU customers. Collaborate with technology leaders, enhance operational efficiency, and ensure the reliability of significant software systems. This is a unique opportunity to contribute to innovative solutions while being part of a diverse and dynamic team committed to excellence and customer satisfaction. If you're ready for a challenging role that makes a real difference, we want to hear from you!

Benefits

Relocation Support

Diverse Workforce

Continuous Learning Opportunities

Qualifications

• Experience in supporting cloud systems with a focus on performance and availability.
• Proficient in scripting and coding applications in modern languages.

Responsibilities

• Oversee the launch of the European Sovereign Cloud in 2025.
• Collaborate with global teams to enhance AWS service operations.

Skills

Cloud Systems Support

Troubleshooting

Scripting (Bash, Python, Ruby)

Coding (Java, TypeScript)

Performance Tuning

Cross-Organizational Collaboration

Tools

Infrastructure as Code (CDK, CloudFormation)

Puppet

Chef

Ansible

Job description

Job ID: 2849537 | Amazon Development Centre Ireland Limited

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.

The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Eligibility requirement

1. Fluency in written and spoken English is required.
2. Successful applicants must have the legal right to work in Ireland.
3. Amazon will provide relocation support for successful applicants relocating within the European Union.
4. This position involves On-call responsibility.

A day in the life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility. In the process, you diligently identify anomalies and craft actionable bug reports, aspiring to enhance the overall efficiency and performance of your systems.

In addition to these responsibilities, you offer constructive feedback on change management documents and work earnestly to address your team's operational backlog. Through a collaborative effort, you strive to navigate challenges and ensure the seamless functionality of your systems. Additionally, you engage in the development and testing of scripts, hoping to provide practical solutions to enhance your workflows.

Beyond the technical aspects, you assume a role as an educator, sharing insights on the complexities of the European Sovereign Cloud with service teams. This week encapsulates your commitment to continuous learning and improvement, acknowledging that every effort, no matter how small, contributes to the collective success of your team and the reliability of your software systems.

In addition to these responsibilities, your position involves 24x7 on-call responsibility. You work as a team to root-cause issues and ensure your systems remain resilient and fault-tolerant, underscoring your commitment to maintaining operational excellence.

BASIC QUALIFICATIONS

1. Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems.
2. Proficient executing standard operating procedures and following operational best practices.
3. Knowledge of scripting processes in a language such as Bash, Python, or Ruby or coding software applications in a modern language such as Java, TypeScript, or similar.

PREFERRED QUALIFICATIONS

1. Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members.
2. Experience performance tuning software applications and optimizing fleet utilization.
3. Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.