DevOps Analyst - NHS Delivery, Hybrid, Security Clearance

Free-Work UK; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Private healthcare

Share scheme

Job summary

CGI in the UK is seeking a DevOps Analyst to support the NHS programme, strengthening service delivery and improving performance. You will own operational processes, governance and reporting, working across Agile, DevOps and ITSM to drive improvements.

You will collaborate with technical teams and stakeholders, help automate workflows, monitor deployments and ensure service excellence while navigating security clearances and hybrid work patterns in Leeds.

Qualifications

• Experience coordinating delivery, operations or service management activities.
• Knowledge of ITIL processes including Incident, Problem, Change and Release Management.
• Experience facilitating Agile ceremonies and supporting sprint planning and delivery tracking.
• Proficiency with Jira and Confluence.
• Ability to analyse delivery metrics and present insights to stakeholders.
• Strong documentation, governance and process management capabilities.

Responsibilities

• Coordinate delivery activities across Agile and DevOps teams.
• Facilitate Agile ceremonies and sprint planning.
• Manage Incident, Problem, Change and Release processes.
• Monitor deployment frequency, lead times and SLAs/KPIs.
• Support CI/CD pipeline health and operational dashboards.
• Document runbooks, governance records and release logs.
• Lead post-incident reviews and follow-up actions.
• Identify opportunities to streamline processes and improve DevOps maturity.
• Engage with technical teams and stakeholders to enable decisions.
• Coordinate onboarding and knowledge sharing across teams.

Skills

Delivery coordination

ITIL processes

Agile ceremonies

Stakeholder management

Analytics & reporting

Cross-functional collaboration

Education

ITIL 4 Foundation

Agile Fundamentals

Tools

Jira

Confluence

ITSM platforms

Job description

CGI in the UK is seeking a DevOps Analyst to support the NHS programme, strengthening service delivery and improving performance. You will own operational processes, governance and reporting, working across Agile, DevOps and ITSM to drive improvements.

You will collaborate with technical teams and stakeholders, help automate workflows, monitor deployments and ensure service excellence while navigating security clearances and hybrid work patterns in Leeds.