DevOps Analyst

Free-Work UK; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Private healthcare

Share scheme

Job summary

CGI in the UK is seeking a DevOps Analyst to support the NHS programme, strengthening service delivery and improving performance. You will own operational processes, governance and reporting, working across Agile, DevOps and ITSM to drive improvements.

You will collaborate with technical teams and stakeholders, help automate workflows, monitor deployments and ensure service excellence while navigating security clearances and hybrid work patterns in Leeds.

Qualifications

• Experience coordinating delivery, operations or service management activities.
• Knowledge of ITIL processes including Incident, Problem, Change and Release Management.
• Experience facilitating Agile ceremonies and supporting sprint planning and delivery tracking.
• Proficiency with Jira and Confluence.
• Ability to analyse delivery metrics and present insights to stakeholders.
• Strong documentation, governance and process management capabilities.

Responsibilities

• Coordinate delivery activities across Agile and DevOps teams.
• Facilitate Agile ceremonies and sprint planning.
• Manage Incident, Problem, Change and Release processes.
• Monitor deployment frequency, lead times and SLAs/KPIs.
• Support CI/CD pipeline health and operational dashboards.
• Document runbooks, governance records and release logs.
• Lead post-incident reviews and follow-up actions.
• Identify opportunities to streamline processes and improve DevOps maturity.
• Engage with technical teams and stakeholders to enable decisions.
• Coordinate onboarding and knowledge sharing across teams.

Skills

Delivery coordination

ITIL processes

Agile ceremonies

Stakeholder management

Analytics & reporting

Cross-functional collaboration

Education

ITIL 4 Foundation

Agile Fundamentals

Tools

Jira

Confluence

ITSM platforms

Job description

At CGI, we help organisations deliver reliable, innovative digital services that make a meaningful difference. As a DevOps Analyst supporting our NHS programme, you will play a vital role in strengthening service delivery, improving operational performance and enabling teams to deliver better outcomes. Working across Agile delivery, DevOps and IT service management, you will have the opportunity to take ownership of key processes, introduce smarter ways of working and help drive continuous improvement. You'll collaborate with experienced professionals in a supportive environment where your ideas are valued, your expertise makes an impact and your career can continue to grow.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. You will be expected to attend client site in Leeds on the first and third Tuesday of every month.

Candidate Profile

In this role, you will play a central part in coordinating DevOps, Agile delivery and IT service management activities, helping teams deliver high-quality, reliable services. You will take ownership of operational processes, performance reporting and governance activities, ensuring delivery priorities, risks and dependencies are effectively managed. Working closely with technical teams, product owners and stakeholders, you will help strengthen collaboration and maintain service excellence. You will also have the opportunity to identify improvements, support automation initiatives and introduce more effective ways of working. With access to a collaborative network of experienced professionals, you will contribute to the continued development of DevOps practices, helping teams improve efficiency, service reliability and delivery outcomes.

Key Responsibilities Include

• Coordinate & Deliver: Manage delivery activities, priorities, dependencies, risks and actions across Agile and DevOps teams.
• Facilitate & Collaborate: Support Agile ceremonies, including sprint planning, stand-up, retrospectives, backlog refinement and service reviews.
• Manage & Improve: Coordinate ITIL-aligned Incident, Problem, Change and Release Management processes, ensuring service levels are maintained.
• Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement.
• Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate.
• Document & Govern: Maintain accurate runbooks, service documentation, governance records, release logs and audit evidence.
• Investigate & Resolve: Facilitate post-incident reviews, coordinate follow-up actions and support the resolution of operational challenges.
• Innovate & Automate: Identify opportunities to streamline processes, improve operational efficiency and strengthen DevOps maturity.
• Engage & Influence: Build strong relationships across technical teams, delivery leads and stakeholders to support effective decision-making.
• Enable & Support: Coordinate onboarding activities, knowledge sharing and continuous improvement initiatives across delivery teams.

Required Qualifications To Be Successful In This Role

To succeed in this role, you should have experience supporting Agile delivery, IT service management or DevOps operations within a technology environment. You will bring strong organisational and stakeholder management skills, a proactive approach to problem-solving and the confidence to manage competing priorities independently. Your ability to analyse performance, improve processes and collaborate across teams will be essential to delivering successful outcomes.

Essential Skills And Experience

• Strong experience coordinating technology delivery, operational support or service management activities.
• Good understanding of ITIL processes, including Incident, Problem, Change and Release Management.
• Experience facilitating Agile ceremonies and supporting sprint planning, backlog management and delivery tracking.
• Proficiency with Jira, Confluence and IT service management platforms.
• Ability to analyse delivery metrics, service performance and operational KPIs, presenting clear insights to stakeholders.
• Strong documentation, governance, reporting and process management capabilities.
• Excellent communication, organisation and stakeholder engagement skills.
• Proven ability to manage competing priorities, work independently and take ownership of outcomes.
• Experience collaborating with cross‑functional technical and delivery teams.
• ITIL 4 Foundation and Agile Fundamentals certification, or equivalent demonstrable experience in relevant delivery, service management or operational governance roles.

Desirable Skills And Experience

• Understanding of DevOps principles, CI/CD pipelines, deployment processes and release management.
• Exposure to cloud platforms such as AWS or Microsoft Azure.
• Experience supporting service transition, operational readiness and continuous service improvement.
• Familiarity with monitoring, observability and operational reporting tools.
• Experience supporting process automation and delivery optimisation initiatives.
• Knowledge of software development practices, testing, branching strategies and release controls.
• Additional certifications in DevOps, Business Analysis, cloud fundamentals or Atlassian tooling.