DevOps Analyst

CGI Group Inc.; Leeds; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Medical benefits

Pension plan

Flexible time off

Share Purchase Plan

Health and Wellbeing Programme

Job summary

CGI Group Inc. in the United Kingdom seeks a DevOps Analyst to coordinate Agile delivery, DevOps, and IT service management activities. You will own operational processes, performance reporting and governance, ensuring delivery priorities, risks and dependencies are managed.

Collaborate with technical teams, product owners and stakeholders to strengthen service excellence. You will identify improvements, support automation, and contribute to DevOps maturity while working across Agile ceremonies

Qualifications

• ITIL processes familiarity including Incident, Problem, Change and Release Management.
• Experience facilitating Agile ceremonies and supporting sprint planning and delivery tracking.
• Proficiency with Jira, Confluence and IT service management platforms.
• Ability to analyse delivery metrics, service performance and KPIs and present insights to stakeholders.
• Strong documentation, governance, reporting and process management capabilities.
• Excellent communication, organisation and stakeholder engagement skills.
• Proven ability to manage competing priorities, work independently and own outcomes.
• Experience collaborating with cross-functional technical and delivery teams.
• ITIL 4 Foundation and Agile Fundamentals certification, or equivalent demonstrable experience.

Responsibilities

• Coordinate & Deliver: Manage delivery activities, priorities, dependencies, risks and actions across Agile and DevOps teams.
• Facilitate & Collaborate: Support Agile ceremonies, including sprint planning, stand-ups, retrospectives, backlog refinement and service reviews.
• Manage & Improve: Coordinate ITIL-aligned Incident, Problem, Change and Release Management processes, ensuring service levels are maintained.
• Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement.
• Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate.
• Document & Govern: Maintain accurate runbooks, service documentation, governance records, release logs and audit evidence.
• Investigate & Resolve: Facilitate post-incident reviews, coordinate follow-up actions and support the resolution of operational challenges.
• Innovate & Automate: Identify opportunities to streamline processes, improve operational efficiency and strengthen DevOps maturity.
• Engage & Influence: Build strong relationships across technical teams, delivery leads and stakeholders to support effective decision-making.
• Enable & Support: Coordinate onboarding activities, knowledge sharing and continuous improvement initiatives across delivery teams.

Skills

Delivery coordination

ITIL processes

Agile ceremonies

Jira & Confluence

Stakeholder management

Operational metrics

Documentation & governance

Communication skills

Cross-functional collaboration

Problem solving

Education

ITIL 4 Foundation or Agile Fundamentals

Tools

Jira

Confluence

ITSM platforms

Job description

At CGI, we help organisations deliver reliable, innovative digital services that make a meaningful difference. As a DevOps Analyst supporting our NHS programme, you will play a vital role in strengthening service delivery, improving operational performance and enabling teams to deliver better outcomes. Working across Agile delivery, DevOps and IT service management, you will have the opportunity to take ownership of key processes, introduce smarter ways of working and help drive continuous improvement. You'll collaborate with experienced professionals in a supportive environment where your ideas are valued, your expertise makes an impact and your career can continue to grow.

In this role, you will play a central part in coordinating DevOps, Agile delivery and IT service management activities, helping teams deliver high-quality, reliable services. You will take ownership of operational processes, performance reporting and governance activities, ensuring delivery priorities, risks and dependencies are effectively managed. Working closely with technical teams, product owners and stakeholders, you will help strengthen collaboration and maintain service excellence.

You will also have the opportunity to identify improvements, support automation initiatives and introduce more effective ways of working. With access to a collaborative network of experienced professionals, you will contribute to the continued development of DevOps practices, helping teams improve efficiency, service reliability and delivery outcomes.

Key responsibilities include:

• Coordinate & Deliver: Manage delivery activities, priorities, dependencies, risks and actions across Agile and DevOps teams.
• Facilitate & Collaborate: Support Agile ceremonies, including sprint planning, stand-ups, retrospectives, backlog refinement and service reviews.
• Manage & Improve: Coordinate ITIL-aligned Incident, Problem, Change and Release Management processes, ensuring service levels are maintained.
• Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement.
• Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate.
• Document & Govern: Maintain accurate runbooks, service documentation, governance records, release logs and audit evidence.
• Investigate & Resolve: Facilitate post-incident reviews, coordinate follow-up actions and support the resolution of operational challenges.
• Innovate & Automate: Identify opportunities to streamline processes, improve operational efficiency and strengthen DevOps maturity.
• Engage & Influence: Build strong relationships across technical teams, delivery leads and stakeholders to support effective decision-making.
• Enable & Support: Coordinate onboarding activities, knowledge sharing and continuous improvement initiatives across delivery teams.

To succeed in this role, you should have experience supporting Agile delivery, IT service management or DevOps operations within a technology environment. You will bring strong organisational and stakeholder management skills, a proactive approach to problem-solving and the confidence to manage competing priorities independently. Your ability to analyse performance, improve processes and collaborate across teams will be essential to delivering successful outcomes.

Essential skills and experience:

• Strong experience coordinating technology delivery, operational support or service management activities.
• Good understanding of ITIL processes, including Incident, Problem, Change and Release Management.
• Experience facilitating Agile ceremonies and supporting sprint planning, backlog management and delivery tracking.
• Proficiency with Jira, Confluence and IT service management platforms.
• Ability to analyse delivery metrics, service performance and operational KPIs, presenting clear insights to stakeholders.
• Strong documentation, governance, reporting and process management capabilities.
• Excellent communication, organisation and stakeholder engagement skills.
• Proven ability to manage competing priorities, work independently and take ownership of outcomes.
• Experience collaborating with cross-functional technical and delivery teams.
• ITIL 4 Foundation and Agile Fundamentals certification, or equivalent demonstrable experience in relevant delivery, service management or operational governance roles.

Desirable skills and experience:

• Understanding of DevOps principles, CI/CD pipelines, deployment processes and release management.
• Exposure to cloud platforms such as AWS or Microsoft Azure.
• Experience supporting service transition, operational readiness and continuous service improvement.
• Familiarity with monitoring, observability and operational reporting tools.
• Experience supporting process automation and delivery optimisation initiatives.
• Knowledge of software development practices, testing, branching strategies and release controls.
• Additional certifications in DevOps, Business Analysis, cloud fundamentals or Atlassian tooling.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Discover CGI

London, England, United Kingdom

1000 employees
IT services

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Benefits:

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

You will be expected to attend client site in Leeds on the first and third Tuesday of every month.