Agile Business Analyst - Digital Transformation

CGI Group Inc.; City of Westminster; Hybride; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Insurance coverage

Medical benefits

Pension plan

Member Assistant Programme

Check4Cancer

Flexible time off

Share Purchase Plan

Member discounts

Dental benefits

Vision benefits

Profit Participation Plan

Health and Wellbeing Programme

Résumé du poste

CGI Group Inc. is recruiting a Business Analyst to shape digital services for a UK Government programme. You’ll gather, analyse and refine requirements, translate complex needs into actionable solutions, and work within Agile teams to deliver continuous service improvements.

You’ll engage with Product Owners, Service Managers and CGI squads to drive outcomes. You will facilitate workshops, document processes and collaborate across multidisciplinary teams to ensure solutions meet business and

Qualifications

• Proven experience gathering, analysing and managing business requirements across complex stakeholder environments.
• Strong understanding of agile delivery practices with hands-on multi-disciplinary teams.
• Experience using Jira to manage user stories and Confluence for requirements documentation.
• Excellent communication and relationship-building with technical and non-technical stakeholders.
• Experience organizing requirements workshops and user journey discussions.
• Ability to document business processes, flows and business rules.
• Experience producing clear functional specifications and acceptance criteria.
• Strong analytical thinking and problem-solving skills.
• Collaborative delivery with Product Owners, Service Managers and development teams.

Responsabilités

• Analyse & Define: Gather, document and validate business requirements, ensuring alignment with objectives and priorities.
• Lead & Facilitate: Organise stakeholder workshops to elicit requirements and define user journeys.
• Collaborate & Engage: Build relationships with Product Owners, Service Managers and CGI teams.
• Refine & Deliver: Create and refine Jira user stories and tickets with clear acceptance criteria.
• Model & Document: Develop business process models, functional flows and data models.
• Translate & Communicate: Convert complex requirements into functional specifications and rules.
• Challenge & Improve: Identify opportunities to simplify processes and improve UX.
• Support Agile Delivery: Assist throughout the delivery lifecycle and answer questions.
• Validate & Assure: Review solution documentation for accuracy and completeness.

Connaissances

Business analysis experience

Agile methodologies

Jira & Confluence

Stakeholder management

Workshop facilitation

Business process modelling

Requirements documentation

Analytical & problem solving

Collaborative delivery

Outils

Jira

Confluence

Description du poste

At CGI, we're helping transform the UK justice system by delivering innovative digital services that make courts and tribunals more effective, accessible and responsive to the public. As a Business Analyst supporting one of our key UK Government client programmes, you'll play a vital role in shaping solutions that improve essential public services. Working collaboratively with clients and multidisciplinary teams, you'll take ownership of requirements, challenge existing processes and bring creative thinking to complex problems. You'll have the opportunity to influence meaningful change, contribute to continuous improvement and develop your expertise within a supportive community of professionals committed to delivering lasting value for our clients and society., In this role, you will help shape and deliver continuous improvements on our client's services, working closely with client Product Owners, Service Managers and CGI's Continuous Improvement squads. You will take ownership of gathering, analysing and refining business requirements, translating complex needs into clear, actionable solutions that support the ongoing transformation of critical justice services. Working within an Agile environment, you will collaborate with technical and non-technical stakeholders, including user researchers, user experience specialists and service designers, to ensure solutions meet business and user needs. You'll be encouraged to challenge assumptions, explore innovative approaches and identify opportunities to improve processes and service delivery. Supported by an experienced and collaborative team, you'll have the opportunity to influence decisions and contribute to meaningful outcomes for the client.

Key responsibilities

• Analyse & Define: Gather, document and validate business requirements, ensuring they align with client objectives and service improvement priorities.
• Lead & Facilitate: Organise and lead stakeholder workshops to elicit requirements, prioritise business needs and define user journeys.
• Collaborate & Engage: Build strong relationships with client Product Owners, Service Managers, CGI delivery teams and other Continuous Improvement squads.
• Refine & Deliver: Create and refine Jira user stories and tickets, ensuring requirements and acceptance criteria are clearly defined and ready for development.
• Model & Document: Develop business process models, functional flows and data models to support solution design and development.
• Translate & Communicate: Convert complex business requirements into clear functional specifications, business rules and solution documentation.
• Challenge & Improve: Identify opportunities to simplify processes, enhance user experiences and drive continuous service improvements.
• Support Agile Delivery: Work collaboratively throughout the delivery lifecycle, responding to queries, clarifying requirements and supporting successful implementation.
• Validate & Assure: Review and refine solution documentation, ensuring accuracy, completeness and alignment with agreed business requirements.

To succeed in this role, you will bring proven Business Analysis experience within Agile delivery environments, alongside strong analytical, communication and stakeholder management skills. You will be confident working with complex requirements, facilitating discussions and translating business needs into practical technical solutions. Your curiosity, attention to detail and creative approach to problem-solving will enable you to contribute effectively to continuous improvement initiatives while building trusted relationships with clients and colleagues.

You should demonstrate

• Business Analysis Experience: Proven experience gathering, analysing, documenting and managing business requirements across complex stakeholder environments.
• Agile Methodologies: Strong understanding of Agile delivery practices, with hands‑on experience working within multidisciplinary Agile teams.
• Jira & Confluence: Practical experience using Jira to manage and refine user stories and Confluence to document requirements and collaborate with delivery teams.
• Stakeholder Management: Excellent communication and relationship‑building skills, with the ability to engage and influence both technical and non‑technical stakeholders.
• Workshop Facilitation: Experience organising and leading requirements workshops, prioritisation sessions and user journey discussions.
• Business Process Modelling: Ability to document business processes, functional flows and business rules, with an understanding of relational database design.
• Requirements Documentation: Experience producing clear functional specifications, solution documentation and well‑defined acceptance criteria.
• Analytical & Problem‑Solving Skills: Strong conceptual thinking, attention to detail and the ability to analyse complex problems and develop practical solutions.
• Collaborative Delivery: Proven ability to work with Product Owners, Service Managers, user researchers, designers and development teams.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Discover CGI London, England, United Kingdom > 1000 employees IT services

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member‑partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in‑person relationships.

As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Benefits

• - Insurance coverage
• - Medical benefits
• - Pension plan
• - Member Assistant Programme
• - Check4Cancer
• - Flexible time off
• - Share Purchase Plan
• - Member discounts
• - Dental benefits
• - Vision benefits
• - Profit Participation Plan
• - Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.