Development Support Team Lead, Martech & PAM

JR United Kingdom; Warrington; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Development Support Team Lead based in Warrington. The role includes overseeing support initiatives, resolving critical incidents, and ensuring smooth operation of development environments. Candidates should possess strong problem-solving skills, effective communication, and experience in people management. The position offers a hybrid working option.

Qualifications

• Proven experience in development or technical support roles.
• Experience in people management.
• Capability to work in a team and fast-paced environment.

Responsibilities

• Coordinating operations, including server patching and fault resolution.
• Monitoring server health and performing trend analysis.
• Supporting release management and conducting post-live checks.

Skills

Problem-solving

Communication

Interpersonal abilities

Job description

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Development Support Team Lead, Martech & PAM, Warrington, Cheshire

Client: bet365

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

Who we are looking for

A Development Support Team Leader will be at the forefront of our support initiatives, guiding and leading our development support professionals.

Your primary focus will be ensuring the seamless operation of our development and production environments. This role involves providing timely support, resolving critical incidents, and maintaining smooth development pipelines.

You should be a motivated and skilled professional eager to advance your career, excel in teamwork, and thrive in a fast-paced environment.

This role is eligible for our hybrid working from home policy.

Preferred Skills, Qualifications and Experience

• Proven experience in development or technical support roles.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal abilities.
• Experience liaising with infrastructure and operational teams.
• Commercial experience in people management.

Main Responsibilities

• Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
• Monitoring server health, alarms, and system capacity.
• Performing trend analysis for system performance.
• Completing routine server and infrastructure checks.
• Maintaining playbooks and SOPs with other teams.
• Managing firewall changes and connectivity issues, troubleshooting server incidents.
• Resolving P1 and P2 critical incidents.
• Supporting release management, including deployment activities.
• Communicating change controls and conducting post-live checks.
• Coaching team members for professional development.

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