Development Manager

Firstport; Dartford; Hybrid; GBP 22,000 - 26,000; Part time

Job summary

FirstPort, the UK's leading residential property service provider, seeks a Development Manager for a part-time, hybrid role based in Dartford, Kent. The position is 21 hours per week (Mon, Wed, Fri, 9:00–17:00) with a salary of £24,000 per annum plus benefits.

You will oversee a development with operational accountability for compliance, safety and wellbeing, service excellence and value for money. You will lead a team to deliver high standards of customer service, ensuring on-site efficiency,

Qualifications

• Experienced operational manager for large, complex estate with multi-facilities.
• Expert in health and safety with system/process implementation experience.
• Inspiring people leader who can work with teams to achieve results.
• Financially astute with ability to set budgets in line with lease agreements.

Responsibilities

• Deliver effective service levels and act as FirstPort representative to residents, clients and developers.
• Identify and address training needs, conduct reviews with direct reports, and ensure KPIs/SLAs are met.
• Monitor performance, manage holiday/sickness, and organise shift cover.
• Assist with service charges, prepare and present financial summaries bi-monthly.
• Lead meetings with customers/contractors, handle issues within agreed timeframes.
• Investigate complaints up to Stage 1 and coordinate Stage 2 responses.
• Carry out risk assessments and health & safety checks, ensure timely actions.
• Supervise contractors, raise works orders, oversee timely delivery of works.
• Respond to emergencies outside office hours as needed.
• Conduct site inspections and ensure high standards of fabric and maintenance.

Skills

Operational management

People leadership

Health & safety

Budgeting

Property development experience

Job description

Job description

Job Role: Development Manager- Part Time / Hybrid

Location: Dartford Kent

Salary: £24,000 per annum plus benefits

Job Sector: Large & Complex

Hours: 21 hours per week-

Mon, Wed, Frid 9.00am - 5.00pm

As Development Manager you will contribute to our vision of being the UK's favourite residential property manager by:

• Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
• Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
• Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.

The Development Manager reports directly into the Regional Manager.

About You

You will be an experienced operational manager who has successfully run a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As an inspiring people leader, you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets incompliance with lease agreements. It will be beneficial if you have mobilised new developments and have experience in working with property developers.

About Us

FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPIs and SLAs are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Trustworthy – We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.