Dev Ops Engineer

Pavlov; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

Pavlov, a pioneering company in customer success tools for B2B SaaS, is looking for a DevOps Engineer to build and maintain cloud infrastructure that supports their growth. This role offers the opportunity to establish practices and systems from the ground up in a remote-first environment, while actively contributing to data-driven customer management solutions.

Benefits

Competitive salary and equity

Flexible, remote-first working environment

Impact and ownership in shaping infrastructure

Direct collaboration with the founding team

Regular team gatherings and offsites

Equipment budget and learning opportunities

Qualifications

• 3+ years of DevOps or infrastructure engineering experience.
• Strong experience with AWS services and architecture patterns.
• Comfortable with Infrastructure as Code tools like Terraform or CloudFormation.

Responsibilities

• Design and maintain cloud infrastructure on AWS.
• Build and improve CI/CD pipelines for deployments.
• Implement monitoring and security best practices.

Skills

Experience with AWS services

Infrastructure as Code (Terraform, CloudFormation)

Containerization (Docker, Kubernetes)

CI/CD pipelines

Production monitoring

Security best practices

Strong problem-solving skills

Job description

About Pavlov

Pavlov is building the next generation of customer success tools for B2B SaaS companies. We help businesses maximise the value of their scaled customer segments by identifying key signals, orchestrating automated interventions, and measuring realized value over time.

Our platform connects CRM data (like Salesforce) with product usage data to help businesses reduce churn, drive upsells, and improve onboarding and adoption experiences. Our intelligent system surfaces at-risk revenue and growth opportunities, creates targeted campaigns, and lets CSMs focus on what matters most.

Founded by a team with experience from Meta, Intercom, and Shopify, we're tackling the challenges of the consumerization of B2B, helping companies make data-driven decisions without adding more headcount.

The Opportunity

As a DevOps Engineer at Pavlov, you'll build and maintain the infrastructure that powers our platform. You'll work directly with the founding team to create reliable, scalable, and secure systems that support our growing customer base and handle sensitive customer data with care.

This is a hands-on role where you'll establish DevOps practices from the ground up and help shape our technical infrastructure as we scale.

What You'll Do

• Design, implement, and maintain our cloud infrastructure on AWS

• Build and improve our CI/CD pipelines for reliable, frequent deployments

• Establish monitoring, alerting, and logging systems to ensure platform reliability

• Implement security best practices and compliance measures to protect customer data

• Collaborate with engineers to troubleshoot infrastructure issues and optimize performance

• Automate infrastructure management using Infrastructure as Code practices

• Help scale our systems as our customer base and data processing needs grow

• Document infrastructure and create runbooks for operational procedures

Who You Are

• You have 3+ years of DevOps or infrastructure engineering experience

• You have strong experience with AWS services and architecture patterns

• You're comfortable with Infrastructure as Code tools like Terraform or CloudFormation

• You have experience with containerization technologies like Docker and orchestration with Kubernetes

• You understand CI/CD pipelines and have implemented them using tools like GitHub Actions, CircleCI, or similar

• You're knowledgeable about security best practices and have implemented them in production environments

• You have experience monitoring production systems and setting up alerting

• You're pragmatic about balancing infrastructure robustness with startup speed

• You communicate clearly about infrastructure decisions and their trade-offs

• You enjoy solving challenging problems in a rapidly evolving environment

Tech We Use

• Cloud: AWS (ECS, RDS, Lambda, S3, etc.)

• CI/CD: GitHub Actions

• Monitoring: CloudWatch, Sentry, Honeycomb

• Containers: Docker

• Languages: TypeScript/Python environments

What We Offer

• Competitive salary and meaningful equity in a growing startup

• Flexible, remote-first working environment

• Real impact and ownership in shaping our infrastructure from the ground up

• Direct collaboration with experienced founding team

• Regular team gatherings and offsites

• The usual startup perks: equipment budget, learning opportunities, etc.

• A pragmatic, no-BS culture focused on building great products

We're passionate about helping businesses succeed through intelligent, data-driven customer management, and we need rock-solid infrastructure to deliver on that promise. If you're excited about building reliable systems that scale and want to be part of a team that values craftsmanship and results, we'd love to hear from you.