Detention Custody Officer - HIRC

Mitie; Windsor; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Pension

Life insurance

Free meals on duty

Free onsite parking

Uniform provided.

Free gym use

Retail and restaurant discount voucher

Job summary

Care & Custody is looking for Detention Custody Officers to support Europe’s largest Immigration Removal Centre near Heathrow. The role offers full training on full pay, 40 hours per week, and a shift pattern that covers days and nights.

You will play a vital part in keeping residents safe and treated with dignity. Successful candidates receive paid Initial Training Courses and benefits including pension, life insurance, free meals, parking, uniform, gym access, and retailer discounts.

Qualifications

• Communication skills to support colleagues and residents.
• Patience and resilience in handling diverse individuals.
• Willingness to undergo full training with paid ITC course.

Responsibilities

• Maintain safety and security of residents in custody.
• Promote welfare and decency within the centre.
• Support day-to-day operations across shifts (days/nights).

Skills

Communication skills

Patience

Resilience

Customer service

No experience required

Job description

Detention Custody Officer - Heathrow Immigration Removal Centre

Care & Custody will be holding assessment centres on the following dates:

Throughout October to November 2026

• £32,848.40 per annum

• 40 hours per week

• Pension

• Life insurance

• Free meals on duty

• Free onsite parking

• Uniform provided.

• Free gym use

• Retail and restaurant discount vouchers

• No experience necessary full training given.

FULL TRAINING GIVEN ON FULL PAY.

Are you looking for anewrole where you can genuinely make a difference to people's lives?

Care & Custody isone of the leading providers of outsourced public services in the UK. We're looking for respectful, diligent and caring people to join our team of Detention Custody Officers (DCO).

Specialisingin custodial management services we areresponsible for managing Europe's largest Immigration Removal Centre (IRC), just outside Heathrow in UB7 0HB. We care forup to1200 immigration residents providing custody services, welfare, regime and recreational activity.

Assessment Centre Dates –face to face assessment centres will be run throughout 2026.

Initial Training Course (ITC) -5 week Initial Training Courses will run throughout 2026 & 2027. Training is paid and is the first day of employment, subject to full CTC clearance.

The Role

Our DCOs work with extraordinary courage and resilience, keeping those in our care safe and secure. You will be joining a team whose job security is high based on delivering essential public services through this critical role.

Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents staying at our immigration removal centre. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we'll support you throughout your time to grow and develop.

• Working Hours: 40 hours per week (shift work covering days and nights)

• Flexibility will be needed to work a mixture ofshort and long dayshifts.

• The centre is operational 24/7/365 and your rolling roster covering 51 weeks will help you plan your work/life balance.

• You must be eligible to obtain CTC clearance. Which means you hold a valid UK passport, or EU passport with Share Code, or have ILR (Indefinite Leave to Remain) from a Commonwealth country, you have lived and worked in the UK for 3 years with no extended (more than 3 months) trips overseas, have no criminal conviction or be part of an ongoing police investigation.

Who we're looking for.

Being a DCO demands people skills, patience, resilience, and professionalism to handle an ever-changing day. Those in our care come from a variety of backgrounds and you will need communication skills to support colleagues, work together and deliver an exceptional service to our residents.Previousexperience of sensitively dealingwith a variety of people who have been agitated, confused or angry would be an advantage.

Training(Initial Training Course)

Once you have passed our selection and vetting process, you'll begin your Care and Custody career by undertaking our 5-week initial training course. Training is paid and is the first day of employment.

Specific Requirements

Please note that all offers of employment are subject to security clearance and enhanced background checks.

Benefits

• Continued personal developmentwithfull support given to enhance your career.

• Ability to achieve a work/life balance.

• A benefits package including pension, private medical cover, share andMiDealsdiscount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies.

• Free meals during working hours in addition to use of the IRC's fully equipped gym, free parking is also provided.