Detention Custody Officer: Calm, Compassionate Security Leader

Serco Group Plc; Fernhill; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Annual leave 224h

Pension

Free parking on-site

Meals subsidy

Uniform provided

Blue Light Card discounts

Job summary

Serco Limited is seeking a Detention Custody Officer at Gatwick Immigration Removal Centre (RH6 0PQ). You will maintain safety and security, build respectful relationships, and de-escalate challenging situations. The role emphasizes empathy, calm communication, and support for people from diverse backgrounds.

Full-time, permanent position with a comprehensive benefits package. Training provided and career progression paths available.

Qualifications

• Calm under pressure and empathetic communication are essential.
• Ability to listen without judgement and handle difficult situations.
• Respect for diverse backgrounds and cultures is required.

Responsibilities

• Maintain safety and security across the centre.
• Build professional, respectful relationships.
• De-escalate challenging situations calmly.
• Support people from diverse cultures and backgrounds.
• Stay alert, hands-on, and ready for anything.

Skills

Calm under pressure

Active listening

Conflict handling

Cultural sensitivity

Empathy

Job description

Serco Limited is seeking a Detention Custody Officer at Gatwick Immigration Removal Centre (RH6 0PQ). You will maintain safety and security, build respectful relationships, and de-escalate challenging situations. The role emphasizes empathy, calm communication, and support for people from diverse backgrounds.

Full-time, permanent position with a comprehensive benefits package. Training provided and career progression paths available.