Detection & Controls Sales Support Engineer, EMEA

Viking EMEA; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Exciting travel opportunities

Job summary

Viking EMEA is seeking a Sales Support Engineer to provide Level 2 technical support for Detection and CCS products across the EMEA region. You will work closely with sales, consultants, and end users, delivering training and technical guidance while supporting project specifications and compliance.

The role includes up to 20% travel and reporting to the EMEA Gas, Detection & Watermist Team Lead. Fluent English and strong problem-solving are essential.

Qualifications

• Deep technical knowledge of Detection & CCS systems.
• Experience in technical support and product training.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in English (additional languages are a plus).
• Ability to thrive in a fast-paced, global environment.

Responsibilities

• Deliver Level 2 technical support for detection/CCS systems to customers and internal teams.
• Support local sales teams with technical expertise to meet targets.
• Provide market and product feedback to Product Management for improvements.
• Promote Viking detection/CCS products through training and seminars.
• Ensure solutions are correctly specified in projects by engaging with consultants and end-users.
• Assist in obtaining local approvals, certifications, and compliance.

Skills

Deep technical knowledge

Technical support

Product training

Problem solving

English communication

Job description

The Sales Support Engineer for Detection and Controls will be a key player in our enhancement of the team where you’ll be the technical backbone for our cutting-edge Detection & CCS product portfolio. You will provide technical support for detection & CCS products & systems to Viking EMEA customers and staff whilst increasing Viking EMEA share of that market.

The key objectives of the role are:

• Deliver comprehensive Level 2 technical support for detection/CCS systems to customers, internal teams, and specifiers
• Support local sales teams by providing technical expertise that contributes to achieving annual sales and margin targets
• Provide market and product feedback to Product Management to support product improvements and new product development
• Promote Viking detection/CCS products through training, seminars, and technical engagement with industry stakeholders
• Ensure Viking’s detection/CCS solutions are correctly specified in projects by supporting consultants, insurers, authorities, and end‑users
• Contribute to obtaining and maintaining local approvals, certifications, and compliance with relevant standards

Furthermore, you will have the following duties:

• Provide advanced technical support to customers, sales teams, and internal staff on detection/CCS systems in the EMEA region (excluding LDE/LPL)
• Support Operations with technical input for quotations and project-related documentation
• Execute Products Demonstration
• Support in specifying the detection & control product range with consultants, end users and internal LTS colleagues
• Prepare and conduct commercial training for external customers and internal colleagues in accordance with the company product training standards and best practices, for all the products in the Detection and Controls portfolio (whether Minimax-Viking made or from 3rd parties)
• Share knowledge with other technical support colleagues and provide backup support when needed
• Support the rollout of beta products and provide feedback/input during new developments
• Participate to product claims resolution (eg. Provide expert guidance to sales teams for dispute resolution & decision making)

Location / Traveling / Reporting line:

The role includes up to 20% of travelling. You can be located preferably in the UK, Poland, Spain or Italy and work from one of Viking offices.

You will report to the EMEA Gas, Detection & Watermist Team Lead.

Qualifications and experience:

• Deep technical knowledge of Detection & CCS systems and related technologies
• Experience in technical support and product training
• Strong problem-solving skills and attention to detail
• Excellent communication skills in English (additional languages are a plus)
• Ability to thrive in a fast-paced, global environment

Personal characteristics:

• You have a high level of energy and a strong sense of commitment
• You should be a self-motivated and organized self-starter
• You are a team player with a strong character
• You are a good communicator
• You are able to prioritize and get things done and also able to adapt your agenda in the most efficient way to maximize the result

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We’re not just stable; we’re a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey

Great place to work: we’re not just a big company; we’re a close-knit community that spans continents. As you contribute to impactful projects, you’ll experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment.