Desktop Support Technician

Hastings Direct; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Hastings Direct as a key member of the Technology Services team, providing crucial support for IT issues. With a focus on collaboration, you’ll work to enhance IT service quality for our colleagues while enjoying competitive rewards and opportunities for professional growth. Join us in making a difference in the insurance market.

Benefits

Flexible working

Competitive bonus scheme

25 days annual leave + bank holidays

Private healthcare access

Mental wellbeing programme

Qualifications

• Extensive practical experience in a Service Desk 2nd Line environment is a plus.
• Experience with colleague facing technology is beneficial.

Responsibilities

• Provide excellent support for IT equipment and services.
• Triaging, resolving, and escalating issues reported into the Tech Bar.

Skills

Analytical approach to troubleshooting

Service provisioning

Customer engagement

Managing high-pressure situations

Tools

AWS

Azure

MS 365

Teams

SharePoint

Managed Print Services

Job description

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

About the role

• An exciting opportunity to join the Technology Services team here at Hastings Direct. This role is to provide excellent support to all our colleagues and suppliers that experience any issue with their IT equipment or services.
• Reporting to the End User Technology Lead within Technology Services you will be responsible for triaging, resolving and escalating issues reported into the Tech Bar and Service Response team and working collaboratively to escalate these across out Chief Information Office (CIO).
• Working alongside the colleague, security, network and engineering teams you will help to triage and identify issues whilst also learning from these to improve first time fixes and knowledge sharing across the Technology Services Teams

Skills we would love you to have

• You should have an analytical approach to troubleshooting with extensive practical experience of service provisioning, customer engagement or have worked in a Service Desk 2nd Line environment.
• Experience using colleague facing technology (AWS, Azure, MS 365, Teams, SharePoint, Managed Print Services etc)
• Experience managing high-pressured situations in an appropriate manner, ensuring that standards of work are maintained, and deadlines are met.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Flexible Working –We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

29/06/2025