Desktop Support Tech - Windows/macOS/Linux, Onsite/Remote

Axiom Technologies; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT services provider in Manchester is seeking a capable individual for a desktop support role. The successful candidate will provide first- and second-level support for end-users, maintaining optimal service delivery in a fast-paced environment. Applicants need a Bachelor's in Computer Science or related field, alongside a minimum of 1 year in a similar role. IT certifications like CompTIA A+ will be advantageous.

Qualifications

• 1+ year of experience in a desktop support or helpdesk role.
• Experience with macOS or Linux is a plus.
• IT certifications such as CompTIA A+ are preferred.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via phone, ticketing system, or in-person.
• Install and maintain operating systems and software applications.
• Troubleshoot hardware and software issues.
• Assist with onboarding and offboarding of employees.

Skills

Windows OS knowledge

Office 365 proficiency

Basic networking concepts

Excellent communication skills

Strong troubleshooting abilities

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

A global IT services provider in Manchester is seeking a capable individual for a desktop support role. The successful candidate will provide first- and second-level support for end-users, maintaining optimal service delivery in a fast-paced environment. Applicants need a Bachelor's in Computer Science or related field, alongside a minimum of 1 year in a similar role. IT certifications like CompTIA A+ will be advantageous.