Desktop Support Specialist

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in Swindon is seeking a Desktop Support Specialist to provide advanced technical support to end-users. The role involves troubleshooting complex technical issues, maintaining hardware and software systems, and ensuring optimal performance. The ideal candidate will have at least an associate degree in information technology and proven experience in providing tech support.

Qualifications

• Experience in providing second-level technical support.
• Proficient in diagnosing and resolving advanced technical issues.
• Ability to train and mentor junior support technicians.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware and software.
• Diagnose advanced issues escalated from the L1 support team.
• Perform root cause analysis and troubleshoot various technical problems.

Skills

Technical support

Troubleshooting

Communication

Team collaboration

Education

Associate or bachelor’s degree in information technology

Bachelor's degree in Computer Science

Job description

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Desktop Support Specialist, Swindon, Wiltshire

Client: SISL Global

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Job Summary:

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Troubleshoot break/fix issues of Windows and Mac computers.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications:

• Associate or bachelor’s degree in information technology, Computer Science, or related field.