Desktop Support Specialist

Hunter Bond; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Engineer to join their dynamic team in London. This role offers a unique opportunity to work in a fast-paced trading environment, ensuring the smooth operation of critical systems that drive business success. You will be responsible for providing day-to-day technical support, troubleshooting issues, and developing automation scripts to enhance operational efficiency. The ideal candidate will have a solid foundation in IT support, strong PowerShell scripting skills, and a good understanding of Windows-based environments. If you thrive in a collaborative atmosphere and are eager to contribute to a cutting-edge firm at the intersection of finance and technology, this is the perfect opportunity for you.

Benefits

Competitive Salary

Performance-Based Bonus

Comprehensive Health Insurance

Pension Plan

Wellness Benefits

Professional Development Opportunities

Flexible Leave Policies

Work-Life Balance

Collaborative Team Culture

Qualifications

• 1-5 years of IT support experience, preferably in financial services.
• Strong skills in PowerShell scripting and Windows OS management.
• Solid understanding of networking and troubleshooting techniques.

Responsibilities

• Provide technical support for trading systems and business units.
• Develop PowerShell scripts to automate tasks and improve efficiency.
• Collaborate with teams to resolve complex technical issues.

Skills

IT Support

PowerShell Scripting

Windows Operating Systems

Networking Concepts

Communication Skills

Troubleshooting

Linux Systems

Cloud Infrastructure

Cybersecurity Practices

DevOps Tools

Education

Degree in Computer Science

Degree in IT

Degree in Engineering

Tools

Monitoring Tools

Virtualization Technologies (VMware, Hyper-V)

Cloud Services (AWS, Azure)

Job description

Salary: Up to £90k + Bonus | Experience: 1–5 Years | Degree Required

We are working with a leading macro trading firm in London to find a skilled IT Support Engineer. This is a unique opportunity to support a high-performance, cutting-edge trading environment and work alongside top-tier professionals in the finance sector. The firm operates at the intersection of finance and technology, where system uptime and speed are critical to business success.

As part of the IT support team, you'll be tasked with ensuring that the firm’s infrastructure runs smoothly and efficiently, providing direct support to the trading desks, quants, and developers who rely on fast, uninterrupted systems. This role is perfect for someone with a solid foundation in IT support, a good understanding of Windows-based environments, and strong PowerShell scripting skills.

Key Responsibilities:

• Provide day-to-day technical support for the trading floor and other business units, addressing hardware, software, and networking issues.
• Troubleshoot and resolve issues related to trading systems, market data feeds, and other mission-critical infrastructure.
• Develop and maintain PowerShell scripts to automate tasks, improve operational efficiency, and assist with system diagnostics.
• Monitor, maintain, and support the Windows OS environment across desktop, server, and virtualized platforms.
• Collaborate with traders, quantitative researchers, and internal IT teams to resolve complex, time-sensitive technical issues in a fast-paced environment.
• Ensure business continuity by maintaining backups, performing system health checks, and supporting disaster recovery operations.
• Act as the point of contact for resolving incidents and service requests, escalating more complex issues to senior IT staff when needed.
• Maintain clear documentation of all support incidents, procedures, and resolutions to build a robust internal knowledge base.
• Support the deployment and rollout of new systems and applications, ensuring minimal downtime and user disruption.
• Continuously improve internal tools, processes, and workflows to optimize the firm's technology infrastructure.
• Stay updated with emerging technologies and trends to recommend improvements and ensure the firm remains at the forefront of IT excellence.

Required Skills & Experience:

• 1–5 years of experience in an IT support role, preferably within a financial services or trading environment.
• Strong PowerShell scripting skills, including automation, diagnostics, and troubleshooting.
• In-depth understanding of Windows operating systems (Windows Server, Windows 10/11), as well as core IT services like Active Directory, DNS, Group Policy, and file systems.
• Solid understanding of networking concepts (TCP/IP, VPNs, firewalls, etc.) and the ability to troubleshoot connectivity issues.
• Experience with monitoring tools and techniques for system health and performance.
• Familiarity with trading systems and technologies used in a fast-paced trading environment is a plus.
• Excellent communication skills, with the ability to clearly explain technical issues to both technical and non-technical stakeholders.
• A degree in Computer Science, IT, Engineering, or a related field.
• Ability to work under pressure, manage competing priorities, and respond to urgent issues promptly.
• Exposure to Linux systems and scripting (Bash, etc.) is a plus.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud infrastructure (AWS, Azure) and hybrid cloud environments.
• Understanding of cybersecurity practices and techniques, especially within the financial services industry.
• Exposure to DevOps tools and processes.

Benefits:

• Competitive salary up to £90k, based on experience, plus an annual performance-based bonus.
• Comprehensive health insurance, pension plan, and wellness benefits.
• Access to cutting-edge trading technology and systems.
• Professional development opportunities to expand your skill set and advance your career.
• Flexible leave policies and a work-life balance focused environment.
• A collaborative, fast-paced, and rewarding team culture.