Desktop Support Manager

JR United Kingdom; London; Hybrid; GBP 90,000; Full time

Job summary

A global financial services firm is seeking a Desktop & Infrastructure Support Manager in London to lead a newly formed team. This hands-on role requires a strong service delivery mindset, technical grounding, and proven leadership experience in managing IT operations across server, cloud, and network infrastructures.

Benefits

Discretionary bonus

Excellent pension contribution (up to 17%)

Excellent additional lifestyle and health benefits

Qualifications

• Experience managing 2nd/3rd Line teams in enterprise environments.
• Technical background in IT operations essential.

Responsibilities

• Lead and develop the 2nd Line Infrastructure team.
• Oversee incident, problem, and change management.
• Support complex technical escalations.
• Drive service improvement and operational excellence.

Skills

Service delivery mindset

Technical grounding

People management experience

Proficient in PowerShell

Strong knowledge of Windows Server

Strong knowledge of O365

Strong knowledge of VMware

Strong knowledge of Intel

Strong knowledge of Azure

Strong knowledge of Citrix

Strong knowledge of networking

Education

Relevant technical certifications

ITIL knowledge

Job description

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Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits

Overview:

A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.

This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.

Role & Responsibilities:

• Lead and develop the 2nd Line Infrastructure team
• Oversee incident, problem, and change management
• Support complex technical escalations
• Drive service improvement and operational excellence
• Contribute to infrastructure roadmap and automation initiatives
• Experience managing 2nd/3rd Line teams in enterprise environments
• Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
• Proficient in PowerShell (Terraform a bonus)
• ITIL knowledge and relevant technical certifications

Package:

• Discretionary bonus
• Excellent pension contribution (up to 17%)
• Excellent additional lifestyle and health benefits

Desktop & Infrastructure Support Manager - Hybrid / London - £90K + Benefits