Desktop Support Engineer

JR United Kingdom; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent financial institution is seeking an IT Support professional to deliver high-level support in a fast-paced trading environment. As a key member of the team, you will manage support tickets, install and maintain IT equipment, and collaborate closely with various teams to ensure seamless operations in critical trading activities. Experience in financial services and strong technical support skills are essential.

Qualifications

• Experience working in a professional environment with trading or financial services users.
• Strong skills in troubleshooting and communication with a focus on ITIL processes.
• Hands-on experience with O365, Exchange, and market data technologies.

Responsibilities

• Delivering first and second line IT support on a trading floor.
• Managing support tickets and troubleshooting end-user issues.
• Installing and maintaining desktop hardware and software.

Skills

Experience supporting trading or financial services users

Familiarity in supporting electronic trading

Proven experience supporting Windows 10/11 desktops

Strong hands-on skills with O365, Exchange, Teams

Excellent troubleshooting and communication skills

Strong grasp of ITIL processes

Tools

SCCM

InTune

Dell, Lenovo, HPE trade floor hardware

Job description

Social network you want to login/join with:

? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.