Entra ID SME. AAD, Identity, Entra ID Support Engineer

JR United Kingdom; Nottingham; Remote; GBP 60,000 - 70,000; Full time

Job summary

A leading company is looking for a Support Engineer specializing in Microsoft Entra ID to provide innovative solutions and technical support. This remote role requires extensive experience in managing identity solutions and troubleshooting complex technical challenges, ensuring clients receive unparalleled support.

Qualifications

• 5+ years in technical support or enterprise identity solutions roles.
• Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
• Understanding of B2B/B2C collaboration and federation models.

Responsibilities

• Act as a trusted advisor, resolving complex technical issues.
• Collaborate with engineering teams for top-tier support.
• Drive knowledge-sharing and process improvements within the team.

Skills

Troubleshooting

Problem Solving

Communication

Collaboration

Tools

PowerShell

Fiddler

Wireshark

Graph API

Job description

Location: Remote

Employment Type: Full-Time

Experience Level: Senior / SME (5+ Years)

Duration: 18 Months contract

Salary: Up to £70k + benefits

Work Arrangement: 100% remote

Job Description:

Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises? We are seeking a Support Engineer – Entra ID SME to join our high-performing technical support team. You will be at the forefront of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and related identity solutions.

What You’ll Do:

• Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
• Collaborate with engineering and escalation teams to deliver top-tier support.
• Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
• Drive knowledge-sharing, process improvement, and technical mentorship within the team.
• Utilize tools like Fiddler, Wireshark, PowerShell, Graph API, and others.

What You’ll Bring:

• 5+ years in technical support or enterprise identity solutions roles.
• Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
• Strong knowledge of B2B/B2C collaboration and federation models, Active Directory, DNS, DHCP, and Group Policies.
• Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).

Preferred Extras:

• Experience with PIM, SaaS provisioning, or identity protection tools.
• Familiarity with libraries like MSAL/ADAL and tools like OWIN/Katana.
• Diagnostic troubleshooting using HTTP/network trace tools.

Essential Technical Skills:

Understanding of two or more of the following technologies:

• Entra Collaboration Solutions (B2B, B2C)
• Identity Models: Managed (PHS/PTA) vs Federated
• Hybrid Identity Solutions
• Microsoft 365 Identity and Access Management

Preferred Technical Experience:

• Active Directory Federation Services (ADFS) or third-party federation
• Privileged Identity Management (PIM)
• Microsoft Entra ID authentication libraries (ADAL, MSAL)
• OAuth libraries such as OWIN, OpenID Connect, Katana
• Diagnostic tools (Netmon, Wireshark, Fiddler)
• Troubleshooting in HTTP and network trace analysis

Additional Technologies (Nice to Have):

• Windows Server and Client OS

Language Requirements:

Fluent in English (reading, writing, speaking)

Experience:

• 5+ years in customer-facing technical support roles
• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
• Familiarity with system administration, PKI, DNS, virtualization, and networking
• Strong problem-solving, communication, and collaboration skills