Desktop Support Engineer

JR United Kingdom; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the financial sector is seeking an IT support specialist for their trading floor in Central London. This role involves providing first and second line support to users in a high-pressure environment, where quick resolution and effective communication are vital. The ideal candidate will have experience in managing support tickets, troubleshooting a variety of systems, and familiarity with trading applications. If you thrive in a fast-paced environment and excel at problem-solving, this is the opportunity for you.

Qualifications

• Experience in supporting trading or financial services users.
• Proven experience with Windows 10/11 desktops.
• Strong skills with O365, Exchange, and Teams.

Responsibilities

• Supporting trading desk and back office users in a fast-paced environment.
• Managing support tickets from logging to closure.
• Installing and maintaining desktop hardware and software.

Skills

Troubleshooting

Communication

ITIL processes

Tools

O365

Windows 10/11

SCCM

InTune

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.