Desktop Support Engineer

TN United Kingdom; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Desktop Support Engineer to join their dynamic IT Department. This role offers a chance to work in a vibrant city with excellent transport links, supporting and maintaining desktops, laptops, and software. As part of a forward-thinking team, you will respond to user support requests, troubleshoot hardware and software issues, and ensure smooth operations in a modern office environment. If you are passionate about technology and eager to learn, this is the perfect opportunity to grow your career in IT support.

Qualifications

• Knowledge of operating systems and software applications.
• Ability to troubleshoot and repair hardware and software.

Responsibilities

• Responding to end user support requests and troubleshooting issues.
• Installing and maintaining hardware and software systems.

Skills

Hardware Troubleshooting

Software Installation

Remote Connection Systems

Communication Skills

Punctuality

Problem Solving

Education

Previous Experience in IT Support

Tools

Microsoft Office

TCP/IP Networking

Backup Technologies

Adobe Products

Job description

Here at Peacocks we have a fantastic opportunity for a Desktop Support Engineer to join our IT Department. If you would like to be part of a forward-thinking business and have a job with excellent career prospects, we would love to hear from you.

We love our customers and we love local shopping! Whether she's a busy Mum looking for budget-friendly fashion, a guy looking for the ultimate BBQ shirt, or a fashion lover looking for the latest trends, we aim to offer our customers wearable style for all the family on their local High Street.

If you are passionate about the brand and looking for a new challenge, then Peacocks is the place for you! You will be based at our modern purpose-built Head Office in the vibrant city centre of Cardiff. Cardiff is an accessible city with strong transport links, and London is only 2 hours away by train.

As a Desktop Support Engineer, you will work within the IT Infrastructure Team, reporting to the IT Infrastructure Manager. Your primary role is to support and maintain desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration; and production support activities.

Key Role Responsibilities:

1. Responding to end user support requests.
2. Contacting end users to find out the nature of the problem.
3. Potential travel to satellite offices and ability to work after hours when necessary.
4. Troubleshooting hardware and software issues.
5. Installing and maintaining hardware and computer peripherals.
6. Installing and upgrading operating systems and computer software.
7. Completing job reports and ordering supplies.

Ideal Candidate:

1. Knowledge of popular operating systems, software applications, and remote connection systems.
2. Good written and verbal communication skills.
3. Excellent punctuality skills.
4. Previous experience in a similar role.
5. Excellent communication and people skills.
6. Willingness and ability to learn new skills and use new types of technology.
7. Ability to prioritise and perform the required solutions and competency in installing, diagnosing, troubleshooting and repairing computer hardware and software.

Desirable Attributes:

1. Microsoft Office technology experience.
2. Basic understanding of TCP/IP networking.
3. Basic understanding of backup technologies.
4. Previous experience with Adobe products.

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Created on 02/04/2025 by TN United Kingdom