Desktop Support Engineer

JR United Kingdom; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une institution financière recherche un support IT pour ses équipes de trading. Vous serez responsable de la résolution de problèmes dans un environnement à fort impact, tout en soutenant à la fois le front et le back office. Ce poste nécessite une expertise en soutien technologique, y compris les systèmes de trading et un excellent sens de la communication.

Qualifications

• Expérience dans le soutien aux utilisateurs de services financiers.
• Familiarité avec la technologie de trading électronique.
• Compétences pratiques avérées sur Windows 10/11.

Responsibilities

• Soutenir les utilisateurs de bureau de trading dans un environnement dynamique.
• Gérer les tickets de support de A à Z.
• Installer et maintenir le matériel et les logiciels de bureau.

Skills

Support des utilisateurs de services financiers

Support de la technologie des marchés de données

Compétences de dépannage

Excellentes compétences en communication

Compétences en ITIL

Tools

SCCM

InTune

O365

Exchange

Teams

Mimecast

Dell

Lenovo

HPE

Job description

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? £300–£350 per day | Inside IR35 | Central London (5 days on site)

? Initial 6-month contract | Long-term potential

You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.

What you’ll be doing:

• Supporting trading desk and back office users in a fast-paced, high-performance environment
• Managing support tickets end-to-end — from logging to closure
• Installing and maintaining desktop hardware, software, and peripherals
• Supporting collaboration tools like O365, Teams, Exchange and more
• Collaborating with infrastructure, telecoms, and networking teams
• Assisting the Trade Floor Support Lead and contributing to ad hoc projects

? What you’ll need:

• Experience supporting trading or financial services users
• Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
• Proven experience supporting Windows 10/11 desktops in a professional environment
• Strong hands-on skills with O365, Exchange, Teams, Mimecast
• Experience with PC imaging and deployment tools (SCCM, InTune)
• Confident working with Dell, Lenovo, HPE trade floor hardware
• Excellent troubleshooting and communication skills
• Strong grasp of ITIL processes
• Familiarity with market data and trading apps is a nice-to-have

You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.